Branch Collections Associate
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Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.
Specific Responsibilities:
- Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
- Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
- Performs account analysis and evaluates client’s capability to pay
- Computes for the possible restructuring of loans
- Accomplishes all assigned necessary reports and submits in a timely manner
- Checks all assigned documents to ensure its completeness, timeliness and accuracy
- Responsible for performing excellent customer service to all clients according to the established standards
Qualifications:
- Bachelor's degree graduate
- Experience in loans and collection is an advantage
- Driving skills is a must (motorcycle), with driver's license
- Good oral and written communication skills with proficiency in the local dialect
- Willing to travel extensively and highly familiar with the area of operations
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