Customer Service Agent
3 days ago
manila, metro manila, Philippines
3o-BPO Incorporated
Full-time
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We are looking for a Customer Service Representative to join our team. The successful candidate will assist customers, address concerns, and ensure a smooth and positive customer experience.
Key Responsibilities:
- Respond to customer questions and requests in a timely and professional manner.
- Handle customer concerns and provide appropriate solutions.
- Document customer interactions and transactions accurately.
- Coordinate with team members to address customer needs and concerns.
- Maintain a high standard of customer service at all times.
Requirements:
- At least 6 months of BPO experience
- Strong verbal and written English communication skills
- Experience handling retail, e-commerce, or B2B accounts is an advantage
- Familiarity with Salesforce, Zendesk, or similar CRM platforms is a plus
- Willing to work onsite in San Andres Bukid, Manila
We look forward to hearing from you