Customer Service Agent

3 days ago

manila, metro manila, Philippines 3o-BPO Incorporated Full-time

We are looking for a Customer Service Representative to join our team. The successful candidate will assist customers, address concerns, and ensure a smooth and positive customer experience.

Key Responsibilities:

  • Respond to customer questions and requests in a timely and professional manner.
  • Handle customer concerns and provide appropriate solutions.
  • Document customer interactions and transactions accurately.
  • Coordinate with team members to address customer needs and concerns.
  • Maintain a high standard of customer service at all times.

Requirements:

  • At least 6 months of BPO experience
  • Strong verbal and written English communication skills
  • Experience handling retail, e-commerce, or B2B accounts is an advantage
  • Familiarity with Salesforce, Zendesk, or similar CRM platforms is a plus
  • Willing to work onsite in San Andres Bukid, Manila

We look forward to hearing from you