Real-Time WFM Analyst: Forecasting
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iQor is seeking a Workforce Management Specialist in the Laguna region to monitor service levels and drive plans that improve performance against forecasts. You will track forecast accuracy, AHT and staffing while ensuring timely actions and escalations when needed.
The role requires 1–3 years in a similar WFM capacity, strong Excel skills and experience with Avaya/ACD systems. Bachelor's degree in Business Admin or related field is preferred; the position is on-site in Santa Rosa, Laguna.