Client Success Specialist
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Wing Assistant places contractors across 25+ role types - GVAs, EAs, SDRs, CSRs, and more - for clients across the Philippines, LATAM, and global markets. Internal coordination runs through Discord as the single source of truth: pre-demo requests, mid-call heads-up, post-demo handoffs, and ongoing status all live in one place, so nothing gets lost between people. This isn't a role for someone who wants a well-worn script. The accelerated process rewards judgment - reading a client in real time, reading a candidate's fit on the fly, and knowing when to move before the moment closes. The Client Success Specialist is responsible for managing the end-to-end client engagement process at Wing Assistant.
You'll Own
- Understand potential customer input through intake forms and quickly leverage on organization-wide ATS systems to find candidates that match the skillset- interview candidates to ensure fit for whatpotential client is looking for
- Discovery & demo: Run full discovery calls and qualify what the client actually needs, then present Wing's value and bring live, vetted candidates directly into the call - real people, no recordings, no asyncprofiles.
- The close: Read the room and close while interest is highest - propose next steps before the call ends,and formalize the deal in Discord/JRF within 30-60 minutes.
- Candidate bench: Keep the idle-pool current and taggable by role, industry, and availability, so you canpull 2-3 credible matches from a loose brief with 10-30 minutes' notice.
- Flake-proofing: Confirm candidate availability at T-24h and again at T-30min; always have a backupidentified before the call, not after someone drops out.
- Post-close: Finalize compliance and formal matching once a deal closes, and keep CSM/TA aligned ononboarding status in real time.
Must Haves
- Has personally run outbound/discoverythrough to close - not just handed offqualified leads
- Recruiting or sourcing experience withgenuine same-day turnaround, not multiday pipelines
- Comfortable improvising live - can steer a call and brief a candidate in 10-15 minutes on the spot
- Fast and responsive by nature - minutes, not hours, is this role's working speed
Nice to Have
- Staffing, recruiting, or B2B services salesbackground
- Already comfortable working async-first inDiscord/Slack as the source of truth
- History of maintaining a “warm bench” ofbackup candidates proactively
- Track record of anticipating problems(candidate no-shows, client cold feet)before they happen
₱40,000 - ₱50,000 a month
Work Setup: Hybrid - 3x Onsite, 2x Remote
Location: Salcedo Village, Makati
Team: Sales & Talent Acquisition, Wing Assistant
Reports to: VP of Revenue Operations
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