Liaison Collector
4 weeks ago
Overview
Collector
Essential Duties and Responsibilities- Contacting delinquent accounts: Initiating contact with customers via phone, email, and mail to inquire about overdue payments.
- Negotiating payment plans: Working with customers to establish payment arrangements that meet both company and customer needs, including setting up payment plans, accepting partial payments, or negotiating discounts.
- Documenting all communication: Maintaining detailed records of all customer interactions, including dates, times, methods of contact, and outcomes.
- Following up on payment arrangements: Monitoring payments and following up with customers who fail to adhere to established payment plans.
- Identifying and resolving payment discrepancies: Investigating and resolving discrepancies between customer records and company records.
- Communication Skills: Excellent verbal and written communication skills; ability to effectively communicate with customers in a professional and persuasive manner.
- Negotiation Skills: Ability to negotiate payment arrangements that are mutually beneficial.
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in a related field preferred.
- Prior experience in collections or a related field is preferred.
- Strong understanding of debt collection principles and practices.
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