Liaison Collector

1 day ago


Ilocos Norte Philippines Sahibjot Lending Corporation Full time

Overview

Collector

Essential Duties and Responsibilities
  • Contacting delinquent accounts: Initiating contact with customers via phone, email, and mail to inquire about overdue payments.
  • Negotiating payment plans: Working with customers to establish payment arrangements that meet both company and customer needs, including setting up payment plans, accepting partial payments, or negotiating discounts.
  • Documenting all communication: Maintaining detailed records of all customer interactions, including dates, times, methods of contact, and outcomes.
  • Following up on payment arrangements: Monitoring payments and following up with customers who fail to adhere to established payment plans.
  • Identifying and resolving payment discrepancies: Investigating and resolving discrepancies between customer records and company records.
Competencies
  • Communication Skills: Excellent verbal and written communication skills; ability to effectively communicate with customers in a professional and persuasive manner.
  • Negotiation Skills: Ability to negotiate payment arrangements that are mutually beneficial.
Qualifications
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in a related field preferred.
  • Prior experience in collections or a related field is preferred.
  • Strong understanding of debt collection principles and practices.
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