Senior BPM Associate

4 weeks ago

Taguig, Philippines UST Full time

UST Taguig, National Capital Region, Philippines

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Join to apply for the Senior BPM Associate (Healthcare Voice, Sept 1 Class) role at UST

UST Taguig, National Capital Region, Philippines

2 days ago Be among the first 25 applicants

Join to apply for the Senior BPM Associate (Healthcare Voice, Sept 1 Class) role at UST

Role Description
We are seeking a highly motivated and customer-focused Healthcare Helpdesk Associate to provide frontline support to patients, healthcare professionals, and internal teams. The role involves handling inquiries, troubleshooting issues, and ensuring seamless communication between various stakeholders in a healthcare setting. The associate will be the first point of contact for healthcare providers, patients, and internal teams via phone, email, or chat.

  • Address and resolve inquiries related to patient records, appointment scheduling, billing, insurance claims, and general healthcare services, insurance benefits, provider contracts, eligibility and claims
  • Analyzes problems and provides information/solutions
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
  • Escalate complex issues to the appropriate department or technical support team as needed. Maintain accurate records of customer interactions and issues in the helpdesk system
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis
  • Ensure compliance with HIPAA and other healthcare regulations while handling patient data
  • Provide guidance on healthcare policies, procedures, and digital tools
  • Assist in training new staff members and contributing to knowledge base documentation. Continuously monitor and improve helpdesk processes to enhance service delivery
Role Description
We are seeking a highly motivated and customer-focused Healthcare Helpdesk Associate to provide frontline support to patients, healthcare professionals, and internal teams. The role involves handling inquiries, troubleshooting issues, and ensuring seamless communication between various stakeholders in a healthcare setting. The associate will be the first point of contact for healthcare providers, patients, and internal teams via phone, email, or chat.
  • Address and resolve inquiries related to patient records, appointment scheduling, billing, insurance claims, and general healthcare services, insurance benefits, provider contracts, eligibility and claims
  • Analyzes problems and provides information/solutions
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
  • Escalate complex issues to the appropriate department or technical support team as needed. Maintain accurate records of customer interactions and issues in the helpdesk system
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis
  • Ensure compliance with HIPAA and other healthcare regulations while handling patient data
  • Provide guidance on healthcare policies, procedures, and digital tools
  • Assist in training new staff members and contributing to knowledge base documentation. Continuously monitor and improve helpdesk processes to enhance service delivery
Qualifications
  • Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills
  • Requires a HS diploma and a minimum of 1 year of experience in a customer service environment
  • Amenable to working onsite and nightshift
Skills
Healthcare,Call Center,Communication skillsSeniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Health Care Provider
  • Industries IT Services and IT Consulting

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