BUSINESS UNIT COORDINATOR
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About the role
WeDoVas places skilled virtual assistants with Australian professional services businesses — including mortgage brokers, insurance brokers, bookkeepers, paralegals and accountants. We're looking for a confident, personable and highly organised Client & Operations Coordinator to be the day-to-day face of WeDoVas for our Australian clients and to help keep our VA team running smoothly.
This is a client-facing role. You'll be one of the main people our clients hear from regularly, so a natural, engaging communication style and genuine comfort talking to people matters as much as your organisational skills.
The role works closely with the HR Manager on employee-related matters to ensure that operational decisions involving VAs remain aligned with company policies and HR requirements.
Key responsibilities
- Managing regular communication and coordination with Australian clients
- Serving as a primary day-to-day point of contact for assigned clients
- Building and maintaining strong professional relationships with clients
- Monitoring client satisfaction and proactively following up on feedback
- Managing transitions when a VA changes, leaves or requires replacement
- Coordinating VA replacements and day-to-day management and monitoring of virtual assistants
- Tracking VA performance and productivity against agreed KPIs
- Maintaining accurate operational records and client/VA information
- Preparing regular operational updates and reports for management
- Supporting management and the marketing team with business development initiatives
About you
- Excellent spoken and written English, with a confident, warm phone and video manner
- Natural, conversational communication style
- Strong understanding of Australian client expectations and business culture
- Experience coordinating, supervising or managing a remote team
- VA management experience highly regarded
- Strong organisational skills — comfortable juggling multiple clients and VAs at once
- Proactive problem-solver who follows up rather than waits to be asked
- Strong attention to detail and follow-through
- Comfortable communicating with clients, VAs and management
- Naturally personable, approachable, professional and confident
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