Technical Project Manager

4 days ago

Taguig, Philippines Adaca Full time
Things to know before applying:

you must have your own work equipment

you are able to work remotely

you can work full-time for this role

experience working with clients/companies outside PH is an advantage

only candidates who meet the requirements will be contacted

Role Summary:

We are seeking an experienced Technical Project Manager to manage and guide our distributed team of software engineers while maintaining hands-on involvement in technical work. This role combines platform operations management, hands-on technical contribution, and team leadership responsibilities, requiring someone who can effectively bridge the gap between technical execution and team leadership while working in a distributed environment.

Key Responsibilities:

Team Leadership & Management (40% to 60%)

Lead and mentor a team of 5-6 software engineers in a remote working environment

Help manage team rotations to align support activities with development squad sprints

Implement and maintain Kanban methodologies for support operations

Manage support ticket queue and handle escalations effectively

Coordinate with other squad leaders and stakeholders to ensure alignment on objectives and deliverables

Oversee access rights management and system permissions

Support professional development initiatives

Build and maintain strong stakeholder relationships across all levels of the organisation

Platform Operations & Technical Leadership (40% to 60%)

Monitor and maintain platform operability, including:

Managing disk space issues

Addressing latency concerns

Handling high error rate incidents

Monitoring and resolving CPU/memory utilisation issues

Lead severity one incident response and resolution

Manage firefighter rotation for operational support

Hands-on technical work including:

Direct involvement in ticket resolution (2-4 hours per ticket)

Contributing to smaller technical tasks and improvements

Provide technical guidance to the team on support tickets

Assist in troubleshooting critical issues and support escalations

Ensure adherence to technical standards and best practices

Participate in technical discussions and decision-making processes

Qualifications:

4-5 years of hands-on software development experience

2-3 years of technical team management experience

Proven track record of leading remote/distributed teams

Strong understanding of Kanban methodologies and practices

Excellent problem-solving and analytical skills

Outstanding communication skills in English, both written and verbal

Experience with support ticket management and escalation processes

Demonstrated ability to work effectively across different time zones

Strong track record in stakeholder management and relationship building

3-5 years of software engineering experience with:

Java development (ideally servlets and JSPs)

JavaScript

MySQL and complex SQL query writing

AWS experience required, preferably experience with DevOps and container technologies

Strong understanding of database design principles

Experience with:

S3 and on-premises synchronization

RDS database management

EC2 instance management

ECS/Fargate containerization

Linux server administration and bash scripting

Hiring Process:

Phone screening

Behavioral interview

Client interview

About Adaca:

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

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