Quality and Insights Analyst

1 week ago

Manila, Philippines Monee Full time

Quality and Insights Analyst - SeaMoney Credit Experienced (Individual Contributor) Department Operations Monee is a part of Sea Group, a leading global consumer internet company. Monee’s mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee’s offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands. Job Description: Analyze Consumer Insights. Design and execute surveys, focus groups, and interviews to collect consumer insights. Analyze quantitative and qualitative data to identify patterns, trends, and business opportunities. Audit cases for high-impact customer issues. Facilitate QA calibrations and QA coaching sessions. Regular submission of weekly and end-of-month reporting, and incident report documentation. Deliver comprehensive audit findings and create actionable process improvement recommendations. Requirements: Minimum of 2 years of solid experience in customer service analytics. Proactive and detail-focused individual with proven problem-solving, process improvement, and multitasking skills. A strong team player who works well with minimal supervision. A strong QA and market research background is a plus. #J-18808-Ljbffr

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