Guest Experience Ambassador

23 hours ago

Manila, Philippines Solaireresort Full time

Solaire Resort Entertainment City | Full time Date Opened 05/02/2025 State/Province National Capital Region (Manila) Country Philippines Job Description POSITION SUMMARY Will personally assist guests and guide them through the various facilities of the Resort. Provide concierge-level service, offering insights into gaming features, hotel amenities, dining options, and other facilities. The position primarily involves on-property movement, meet-and-greet, and guest guidance throughout several resort areas.Overall Job Responsibilities Accompany guests in navigating through the Resort, highlighting key areas such as gaming facilities, dining establishments, and recreational amenities.Serve as the first point of contact for guests upon arrival, stationed at key entrances to provide a warm, professional welcome.Escort guests throughout the resort, ensuring they reach their intended destinations seamlessly and efficiently.Offer a personalized approach by recognizing returning guests, addressing them by name, and tailoring escorting services based on their preferences.Maintain a thorough understanding of the resort’s layout, key locations, and best navigation routes to optimize the guest’s movement and minimize wait times.Assist guests in finding amenities, restaurants, event venues, gaming areas, and recreational spaces, ensuring they feel comfortable and well-guided. Provide guests with relevant information about resort amenities, gaming facilities, dining options, entertainment venues, spa services, and other available experiences.Offer tailored recommendations based on guest preferences to enhance their overall stay.Work closely with the Transportation Department to facilitate guest pick-ups, drop-offs, and special vehicle arrangements.Coordinate with Food & Beverage teams to secure restaurant reservations and arrange special dining experiences.Assist in securing access to entertainment events, wellness programs, and other resort experiences based on guest requests.Collaborate with Concierge and Guest Relations teams to ensure guest requests are fulfilled.Address minor guest concerns and escalate more complex issues to the appropriate department. Professionalism & Knowledgeability Maintain an approachable and presentable appearance at all times.Stay well-informed about all aspects of the property, including promotions, events, and exclusive offerings.Provide assistance to high-value guests, ensuring a luxury-level experience.Uphold the highest standards of service, professionalism, and discretion in all guest interactions. Requirements EXPERIENCE REQUIREDExperience: At least (1) year experience in customer service-related positions, experience in Sales in an advantage.Education: At least College level KEY COMPETENCIES AND SKILLSKey competencies and skills of the role > Exceptional communication and interpersonal skills, with a warm and engaging presence.> Strong knowledge of hotel , gaming, dining, and entertainment services within the property.> Well-groomed and professionally presentable, with a welcoming and approachable demeanor.> Ability to multitask and thrive in a fast-paced, guest-facing environment.> Previous experience in hospitality, customer service, or concierge roles is preferred.> Fluency in a foreign language other than English is a plus. #J-18808-Ljbffr

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