Call Center

3 weeks ago

Muntinlupa, Philippines Viventis Search Asia Full time

Keep the conversation flowing with crystal-clear connections

Job Summary

We are seeking a skilled IT Engineer (Voice & Telephony) to support, manage, and enhance our call center’s voice and telephony infrastructure. The role will ensure seamless, reliable, and high-quality communication systems that empower our teams to deliver exceptional customer service.

Key Responsibilities

  • Install, configure, and maintain voice and telephony systems (VoIP, PBX, SIP, call routing, etc.) across the call center.
  • Monitor system performance and proactively address network or voice quality issues to ensure optimal uptime.
  • Provide technical support for call center voice platforms, including troubleshooting hardware, software, and connectivity issues.
  • Manage integrations between telephony platforms, CRM systems, and workforce tools .
  • Perform routine system checks, upgrades, and patches to maintain secure and reliable voice operations.
  • Collaborate with IT, operations, and vendors for system improvements, migrations, or expansions .
  • Create and maintain documentation for telephony infrastructure, configurations, and support procedures.
  • Train and assist internal teams with proper use of telephony systems.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Engineering, or related field (or equivalent work experience).
  • Minimum 2–4 years’ experience in IT support or engineering with a focus on voice and telephony systems .
  • Strong knowledge of VoIP, SIP, PBX systems, call routing, and IVR .
  • Experience with call center platforms (Genesys, Avaya, Cisco, Five9, or similar) preferred.
  • Familiarity with networking protocols (LAN/WAN, TCP/IP, QoS) and troubleshooting tools.
  • Excellent problem-solving and communication skills .
  • Ability to work in a fast-paced, 24/7 call center environment with shifting priorities.

What We Offer

  • Competitive salary and benefits package.
  • Opportunity to work with cutting-edge telephony technology .
  • Collaborative and growth-oriented workplace.
  • Be a key player in keeping conversations clear and connections strong
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology, Customer Service, and Analyst
  • Industries Outsourcing and Offshoring Consulting, Telephone Call Centers, and Automation Machinery Manufacturing

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