EGM Ambassador II

Overview Join to apply for the EGM Ambassador II role at NUSTAR Resort Responsibilities Provides excellent Customer Service to patrons/guests. Serves on the floor and assists patrons with game information if required. Responsible for opening and closing the machines during daily drop collection, handling bill disputes and partial collections. Transacts and verifies the correct amount of handpays - High Value Payouts and Grand Jackpots. Responsible for collecting signatures as needed in handpays. Assists during commissioning of newly installed machines. Aids in stress testing of EGMs and verifies the machine verification checklist (MVC) for machine settings. Troubleshoots basic EGM errors such as Bill/Ticket Jam, faulty door errors, Paper Depleted/Ticket refill, Machine Hang-up, etc. Performs spot checks of EGM PAGCOR Seal, Asset Tags, Serial Number. Conducts daily or weekly meter readings with PAGCOR Personnel. Replenishes TITO tickets for printing payment vouchers and ensures machines have enough tickets for patron use. Regularly patrols an assigned section and engages Electronic Gaming players. Maintains cleanliness and orderliness of the Electronic Gaming Floor and electronic gaming machines. Maintains awareness of under-age gambling and other prohibitions by law on the casino premises. Reports to immediate superior any irregularities on the gaming floor. Performs any other duties as assigned. Qualifications Must be able to maintain internal and external confidentiality. Must be able to work with minimum supervision. Must possess excellent communication skills and ability to interact with customers and employees in a positive manner. Must be able to understand, speak, read and write in English. Must be able to convert credits into Peso amounts by using basic math; add, subtract, multiply and divide. Must have basic computer skills to complete jackpots. Good communication skills (both written and oral) and ability to interact with people on a professional level. Ability to communicate in Cebuano dialect. Ability to carry out directions. Ability to work in a team environment. Experience 0 - 1 years Employment type Full-time Job location Cebu, Central Visayas, Philippines #J-18808-Ljbffr