EGM Ambassador II

Overview

Join to apply for the EGM Ambassador II role at NUSTAR Resort

• Provides excellent Customer Service to patrons/guests. Serves on the floor and assists patrons with game information if required.
• Responsible for opening and closing the machines during daily drop collection, handling bill disputes and partial collections.
• Transacts and verifies the correct amount of handpays - High Value Payouts and Grand Jackpots. Responsible for collecting signatures as needed in handpays.
• Assists during commissioning of newly installed machines. Aids in stress testing of EGMs and verifies the machine verification checklist (MVC) for machine settings.
• Troubleshoots basic EGM errors such as Bill/Ticket Jam, faulty door errors, Paper Depleted/Ticket refill, Machine Hang-up, etc.
• Performs spot checks of EGM PAGCOR Seal, Asset Tags, Serial Number.
• Conducts daily or weekly meter readings with PAGCOR Personnel.
• Replenishes TITO tickets for printing payment vouchers and ensures machines have enough tickets for patron use.
• Regularly patrols an assigned section and engages Electronic Gaming players.
• Maintains cleanliness and orderliness of the Electronic Gaming Floor and electronic gaming machines.
• Maintains awareness of under-age gambling and other prohibitions by law on the casino premises.
• Reports to immediate superior any irregularities on the gaming floor.
• Performs any other duties as assigned.

• Must be able to maintain internal and external confidentiality.
• Must be able to work with minimum supervision.
• Must possess excellent communication skills and ability to interact with customers and employees in a positive manner.
• Must be able to understand, speak, read and write in English.
• Must be able to convert credits into Peso amounts by using basic math; add, subtract, multiply and divide.
• Must have basic computer skills to complete jackpots.
• Good communication skills (both written and oral) and ability to interact with people on a professional level.
• Ability to communicate in Cebuano dialect.
• Ability to carry out directions.
• Ability to work in a team environment.

• 0 - 1 years

• Full-time

Cebu, Central Visayas, Philippines