DIGITAL ASSISTANT
2 weeks ago
taguig, metro manila, Philippines
EG Private House
Full-time
₱502,200 Contract
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Free with email or Google
On-site - Taguig 1-3 Yrs Exp Bachelor Full-time
Job Description
EG Private House is seeking a proactive and detail-oriented Digital Assistant to support our daily hotel operations. The ideal candidate will manage online guest communications, reservations, and administrative tasks while ensuring excellent customer service.
Key Responsibilities:
- Respond promptly to guest inquiries via email, chat, phone, WhatsApp, and online booking platforms.
- Assist guests with check-in and check-out procedures.
- Prepare guest documents, key cards, parking passes, invoices, and receipts.
- Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for arrival.
- Update reservation records and maintain accurate guest information.
- Handle guest requests, complaints, and special arrangements professionally.
- Monitor daily bookings, cancellations, and room availability.
- Perform general administrative tasks and prepare daily reports.
- Support the operations team to ensure a smooth and excellent guest experience.
Qualifications:
- Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or any related field.
- Excellent written and verbal communication skills in English and Filipino.
- Proficient in Microsoft Office, Google Workspace, and online booking platforms.
- Strong organizational and multitasking skills.
- Customer service or hotel experience is an advantage.
- Willing to work rotating shifts, weekends, and holidays
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