DIGITAL ASSISTANT

2 weeks ago

taguig, metro manila, Philippines EG Private House Full-time ₱502,200 Contract

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

EG Private House is seeking a proactive and detail-oriented Digital Assistant to support our daily hotel operations. The ideal candidate will manage online guest communications, reservations, and administrative tasks while ensuring excellent customer service.

Key Responsibilities:

  • Respond promptly to guest inquiries via email, chat, phone, WhatsApp, and online booking platforms.
  • Assist guests with check-in and check-out procedures.
  • Prepare guest documents, key cards, parking passes, invoices, and receipts.
  • Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for arrival.
  • Update reservation records and maintain accurate guest information.
  • Handle guest requests, complaints, and special arrangements professionally.
  • Monitor daily bookings, cancellations, and room availability.
  • Perform general administrative tasks and prepare daily reports.
  • Support the operations team to ensure a smooth and excellent guest experience.

Qualifications:

  • Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or any related field.
  • Excellent written and verbal communication skills in English and Filipino.
  • Proficient in Microsoft Office, Google Workspace, and online booking platforms.
  • Strong organizational and multitasking skills.
  • Customer service or hotel experience is an advantage.
  • Willing to work rotating shifts, weekends, and holidays

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