Loan Officer

2 weeks ago

Taguig, Philippines Colcap Servicing Pty Ltd. - Philippine Branch Office Full time

Responsibilities

  • Managing the coordination of loan documents and loading of loan application on an in-house computer system.
  • Ensuring the service and quality objectives are being attained and maintained on a consistent basis.
  • Tracking tasks given to team members as part of productivity monitoring.
  • Ensuring KPIs are adhered to.
  • Responding to queries being sent through emails and fax as well as actioning and processing tasks and requests.
  • Liaising regularly with the Credit team regarding issues and progress.
  • Escalation of specific matters, queries and concerns to the appropriate department that Originations team is unauthorised to approve or handle.
  • Escalating matters regarding interest rates for clarification and approval by the Management.
  • Review documentation within 24 hours of receipt for discrepancies, omitted data, calculate verified income, very assets and update internal system.
  • Immediately notify Loan Originator of any documentation discrepancies. Loan Originator will determine necessary remedies or resolution.
  • Ensuring that all appropriate closing documentation is in the loan file (documents are to be reviewed within 24 hours of receipt and communicated with Loan Originators).
  • Processing loans to meet contract deadlines and rate lock expiration dates.
  • Assist other processors, underwriters and closing departments if needed.
  • Maintains a focus on enhancing customer service skills knowledge
  • Undertakes any other tasks or duties as deemed necessary by the Management to achieve business goals.
Qualifications
  • Preferably with Australian Mortgage experience
  • Confident and articulate, able to engage in conversations and building relationships with clients at the highest level.
  • Ability to cope with change
  • Ability to time-manage
  • Able to work well under pressure
  • Customer focused
  • Good attention to detail
  • Excellent analytical skills
  • Ability to work on multiple tasks
  • Ability to work in a fast-paced environment
  • Strong communication skills (written and verbal)
  • Positive attitude
  • Strong team ethics
  • Desire to achieve goals
  • Strong understanding of the importance of quality
  • Strong PC and typing skills
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