Director, Service Delivery

Job Overview Your potential has a place here with TTEC’s award-winning employment experience. As a Director - Service Delivery working onsite in either Bacolod or Iloilo City, Philippines you’ll be a part of bringing humanity to business. What You’ll Be Doing Work closely with clients to discuss goals and needs, keep the team aligned with new information on projects, and actively improve processes and performance to enhance results. Ensure a healthy, continuous relationship with the client, acting as the face of TTEC. Play an active role in developing your team and motivating them to reach for amazing. Report to the Vice President, Global Operational Excellence. Make an impact through client and team relationships, encouraging and motivating your team to resolve issues, accomplish goals, and influence career mobility. Typical Day Actively manage communications with clients and business partners to uphold a healthy relationship and align goals. Motivate others by driving client messages to your team, then actively engage and support staff to ensure projects are on track and up to date with the latest information. Improve key success metrics associated with goals: Forecasting accuracy Revenue and margin goals Client, customer, and Employee satisfaction scores Call volume projections Contractual bonus goals Contractual client metric goals What You Bring to the Role Associate degree, technical school or equivalent work experience. 2+ years of call center management experience. Continuously promote a performance-driven culture and always work towards reaching for amazing. Mentor and inspire others. Engage and support your team to ensure they have the proper tools and systems to accomplish day‑to‑day tasks. Customer focused mindset. What You Can Expect Supportive career and professional development. An inclusive culture and community-minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values. Ask us about our paid time off (PTO) and wellness and healthcare benefits. Generous compensation package and performance bonus opportunities, with benefits you’d expect and a few that pleasantly surprise you (like tuition reimbursement). Visit for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. Equal Opportunity Statement TTEC is proud to be an equal‑opportunity employer where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by not only delivering amazing service and technology but also humanity. We make it a point to ensure all employees feel valued, belonging, and comfortable being their authentic selves at work. Location Primary Location: PH-Western Visayas-Bacolod Other Locations: PH-Western Visayas-Iloilo Job Details Seniority level: Not Applicable Employment type: Full‑time Job function: Information Technology Industries: IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Telecommunications #J-18808-Ljbffr