Applications Support Analyst

Overview

Location: Citi Taguig, National Capital Region, Philippines

The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Understands how the team interacts with others to accomplish objectives. Develops working knowledge of industry practices and standards. Has limited but direct impact on the business through the quality of the tasks/services provided. Impact is generally restricted to own team.

• The Application Support Analyst maintains a good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; makes recommendations for improvements.
• Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Formulates and defines scope and objectives for changes through research and fact-finding with a basic understanding of business systems and industry standards; documents requirements.
• Partners with appropriate development and production support areas.
• Participates in validation and testing activities.
• Applies understanding of how the team interacts with others in achieving objectives.
• Assesses applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has limited but direct impact on the business through the quality of activities provided; impacts the team and closely related teams.
• Exchanges ideas and information in a concise and logical manner.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws and regulations, adhering to policy, applying ethical judgment, and escalating or reporting control issues with transparency.

• 1-5 years experience or interest in apps support procedures, concepts and related technical areas.
• Participation in some process improvements.
• Ability to work under pressure.
• Analytical and troubleshooting skills.
• Knowledge of banking applications and server infrastructure.
• Good interpersonal and communication skills; a great teammate.

• Bachelor’s/University degree or equivalent experience.

Job Family Group: Technology

Job Family: Applications Support

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Accessibility at Citi is supported for applicants who need accommodations.

• Not Applicable

• Full-time

• Information Technology

• Banking, Financial Services, and Investment Banking

Note: This description consolidates the essential duties and qualifications for the role without altering the original context.