Security Operations Manager

3 weeks ago

Taguig, Philippines Socium - Teams Done Differently Full time

Direct message the job poster from Socium - Teams Done Differently

Director - APAC | Women and Youth in Tech Advocate

About the Client:

A leading IT firm based in Taguig.

About the role:

The Security Operations Center (SOC) Manager leads the SOC with a dual focus: delivering operational excellence and ensuring an exceptional customer experience. This role is responsible for managing and developing a high-performing team of cybersecurity professionals—analysts, detection engineers, threat hunters, and incident responders—while also acting as a key customer-facing leader for security operations.

Responsibilities
  • Supervise, mentor, and coach a team of SOC personnel, providing guidance, development plans, and regular performance feedback.
  • Foster a culture of continuous improvement, accountability, and collaboration across shifts and functions.
  • Oversee 24/7 coverage, including shift scheduling, escalations, and resource management to ensure uninterrupted support.
  • Champion career progression, certifications, and technical development to reduce turnover and promote internal growth.
  • Define, track, and report on key performance indicators (KPIs) and service level agreements (SLAs) to assess team and service effectiveness.
  • Implement quality assurance processes to evaluate ticket handling, escalation accuracy, and incident response fidelity.
  • Drive operational improvements through the implementation of automation, integration of new detection technologies, and continuous runbook enhancement.
Qualifications
  • 4+ years of SOC experience, including hands-on incident response and threat detection.
  • 2+ years of experience managing SOC teams in a customer-facing or MSSP setting.
  • Strong interpersonal, leadership, and customer relationship skills.
  • Ability to manage multiple client expectations, projects, and priorities in a high-tempo environment.
  • Strong communication skills for both technical and executive audiences.
  • Must possess or obtain SC-200 or MS-100 within the first year of employment.
Client can offer
  • Opportunity to lead and shape the future of a global brand in a key market
  • Competitive compensation and performance incentives
  • Worldwide exposure and access to cross-border projects and leadership programs
  • Supportive and inclusive culture that values innovation and diversity

This is an excellent opportunity for a senior SOC professional looking to make a strategic impact in a collaborative, stakeholder-driven environment. If this is the right fit for you, we encourage you to connect for a confidential discussion.

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