Technical Support Electrical Engineer

Technical support that actually requires an engineering brain; this is a rare role for a rare candidate.

If you have an Electrical Engineering degree, a genuine appetite for complex technical problems, and the written English to explain difficult concepts clearly under real-time pressure, this opportunity was built for you. You will work remotely from the Philippines, supporting a customer experience and client success operation that delivers technical software products to electrical engineers across international markets.

THE ROLE

This is not a helpdesk role. You will work through approximately ten highly technical support tickets per day, opening customer project files, interpreting software outputs, liaising with internal electrical engineers and developers, and iterating with customers across multiple exchanges until the problem is genuinely resolved. Live chat, occasional inbound calls, and product demonstrations round out the scope. The work is deep, methodical, and consequential.

WHAT YOU WILL DO

• Manage the technical support ticket queue in Freshdesk, handling complex customer issues by loading project files, comparing software outputs, consulting internal engineers and developers, and driving each ticket to resolution through multi-exchange customer dialogue.
• Respond to live chat queries in real time, communicating technical information clearly and professionally in written English without preparation time or AI assistance.
• Take inbound phone calls and conduct product demonstrations for customers, with a volume of approximately three to five calls per week.
• Collaborate with internal electrical engineers and software developers to research answers, interpret technical outputs, and elevate complex issues with the right context and precision.
• Feed recurring customer issues, insights, and product feedback directly to the R&D team to inform ongoing product development and improvement.
• Contribute to knowledge-base articles, tutorial writing, and product documentation as part of a broader technical content function.
• Apply Claude and ChatGPT with genuine proficiency to support research, problem-solving, and drafting, not as a crutch, but as a tool you know how to use well.

WHAT YOU BRING

Working knowledge of power systems calculations, cable sizing, earthing, and fault analysis — the engineering fundamentals this role depends on daily.

Electrical Engineering degree from a recognised institution; this is non-negotiable, though an electronics degree may be considered in genuinely exceptional cases where technical curiosity and self-directed learning are clearly demonstrated.

Strong written English at the level required to write clearly, professionally, and in a brand-appropriate voice under real-time live chat conditions, without drafting time.

Genuine technical curiosity and the self-driven discipline to research independently, ask the right questions, and work methodically through complex problems without being handed the answer.

The temperament to sit with a single difficult problem for an extended period — this role rewards depth over speed.

WORK ARRANGEMENT

This is a full work-from-home role. You will work from your own home office.

WHY STAFF X

Staff X is a certified Great Place to Work employer in the Philippines for multiple consecutive years.

Exposure to clients in Australia, the US, and the UK

Staff X offers long-term, stable employment with genuine career growth.

COMPENSATION

Competitive salary commensurate with experience, plus the full Staff X benefits package.

COMMITMENT

This is a contractor engagement.

You will work as an independent contractor, not as a Staff X employee.

You are responsible for your own taxes, benefits, and statutory obligations.

The client and Staff X expect a professional service relationship with clear deliverables.

This is not an employee role and does not include the standard Staff X employment benefits.