Principal Consultant

Responsibilities Document and validate customer’s business requirements and map to NetSuite functionality Configure/customize NetSuite application to meet customer’s business requirements Conduct personalization sessions (on-the-phone and in-person) and document with meeting minute summaries Attend internal project meetings and provide status on progress of activities and deliverables Contribute to internal PS initiatives Document solutions and contribute to solutions repository Document Leading Practices and share with PS practice Participate in SME program in area(s) of interest and expertise Focus on Continuing Education Contribute to internal PS knowledge share; review posted feedback on a continuous basis Participate in Continuing Education sessions Be fully versed on functionality released with each new product upgrade Key Competencies Customer Service Possesses a passion for helping customers find creative ways to more effectively run their businesses Demonstrates strong consulting skills and Customer relationship acumen Establishes credibility and rapport with internal and external stakeholders Ability to influence customers to modify current business practices, as required Initiative Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results Ability to complete self‑directed assignments and tasks Ability to engage in the Sales process with little or no guidance from Management Productivity Ability to work in a deadline‑focused environment, consistently producing deliverables within agreed upon timeframes Ability to manage multiple project commitments simultaneously Achieves consistent utilization at or above established target % Product Knowledge Works on significant and unique services where analysis of data requires evaluation of several intangibles Develops innovative plans based on customer needs to solve complex business workflow in the NetSuite environment Be fully versed on functionality released with each new product upgrade Solid understanding of customization options/tools available to extend standard configurations/functionality Quality Demonstrates excellent judgement in selecting methods and techniques for obtaining solutions Ability to resolve complex issues per defined parameters and procedures, and elevate when necessary Problem Solving Works on problems of diverse scope where analysis of data requires evaluation of numerous factors Demonstrates good judgement in selecting methods and techniques for obtaining solutions Documents, troubleshoots and escalates Support issues outside defined parameters Demonstrated experience in translating customer business requirements into workable business solutions, either as a software solution or a re‑engineering initiative Ability to resolve routine issues per defined parameters and procedures, and elevate when necessary Ability to document reusable solutions Autonomy Works fairly independently Ability to influence customers to modify current business practices, as required Ability to manage scope and expectations with the customer Decision Making Generally, receives guidance and direction from other project resources (Senior Principal Consultant, Consulting Technical Manager, Project Manager) and Practice/Delivery Leads Ability to engage in the Sales process with some guidance from Management Interpersonal Skills Strong written and verbal communication skills Strong presentation skills Ability to establish credibility and rapport with internal and external stakeholders Ability to work within project teams, and collaborate cross‑departmentally Ability to communicate effectively with functional and technical resources Soft Skills Customer relationship acumen and strong consulting skills Ability to manage multiple projects Technical Skills Mastery of Microsoft Office Products Experience with software in a SaaS environment including any experience with Accounting/ERP, CRM and Ecommerce Some consulting experience with QuickBooks, Great Plains, Microsoft Dynamics, Intacct, SalesForce.com, Upshot, ACT, Goldmine, MAS 90, Siebel, Oracle, SAP, PeopleSoft, JD Edwards, NetSuite Ability to effectively implement an ERP, SFA/CRM or Ecommerce Solution Understanding of common industry standard business practices, such as ERP, SFA/CRM, or Ecommerce Understanding of different industries and how NetSuite applies to the customer’s business practices Education B’s degree, preferably in Accounting or Management Information Systems Professional Experience 5+ years’ experience in systems applications consulting, either internally via an IT/Service organization, or externally with a consulting firm or software provider Solid experience in Business Process Mapping and Change Management Promotion Criteria Demonstrates advanced knowledge in at least 1 major area of NetSuite functionality – i.e. ERP, CRM, Ecommerce, OpenAir Regularly exceeds personal utilization targets on a quarterly basis Exceeds Customer Reference Targets and Customer Satisfaction Survey Score Targets Contributes to internal PS Knowledge Share Demonstrates ability to manage multiple projects simultaneously Reports To Practice Manager / Team Leads Qualifications Career Level - IC3 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. 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