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Customer Service Associate

4 weeks ago

Cebu City, Philippines TDCX Philippines Full time
Job Highlights:

ONE DAY PROCESSING Plus P300 eGC WHEN YOU APPLY ONSITE*

P20,000 New Hire Performance Bonus*

Up to P500 in electronic gift cards for application milestones

Up to 30% Monthly Performance Incentives – your hard work is rewarded

HMO & Life Insurance from Day 1

Up to 25 Paid Time-Off credits

Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure

Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees

And so much more to explore

(*Milestones & New Hire Performance promos are exclusive to January classes only. Terms and conditions apply.)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

A positive culture for you to #BeMore at work

Easy-to-locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Positively and professionally handle and resolve customer account and booking concerns through email/phone/chat to customers

Quickly assess a situation, gather information, and provide a solution that meets the customer’s needs

Investigate issues that arise and determine the appropriate course of action that may include reviewing reservation details, contacting hosts or guests, and working with other teams within the organization

Accurately capture information, update records, and escalate issues when necessary

Who are we looking for?

High School Graduate

Must have at least 6 months of BPO experience

Preferably with blended customer service experience (voice and non-voice)

Strong verbal and written English communication skills

Positive, self-motivated and energetic

Amenable to work rotating shifts

Can work in Cebu IT Park, Cebu City

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new-economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, and career opportunities to our workplace perks, find out what else is in store when you embark on a career with TDCX.