Customer Experience First Level Leader

Customer Success Officer

Makati, National Capital Region ILLIMITADO, INC.

Posted today

Job Description

Overall responsibility of perfect implementation of all client payroll rules

• Stay updated on changing DOLE rules and updating the software accordingly
• Runs payroll for clients.
• Develop Excel back-ups for calculation.
• Automate payroll on the HCMS for all current clients
• Handles existing and new client’s data migration.
• Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients
• Work with other teams internally and at client’s end to ensure roadblocks are getting resolved
• Define the project plan for each implementation and ensure all timelines are met
• Interact with clients including site visits for implementation and maintain a good rapport
• Ensure timely resolution of all client concerns post implementation
• Promotes client loyalty
• Obtain understanding of client payroll rules and policies during implementation.
• Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client.
• Highlight any discrepancies in historical calculation to the client.
• Confirm the client rules can be deployed in the software.
• Highlight any customization request by the client.
• Cross check automated payroll with Excel calculations.
• Provide ongoing support to client.
• Such other duties as may be designated or assigned by the Company as may be made known to you

Qualifications

• At least 2 years experience as Customer Success Officer in a Software as a Service Company leading at least 5 Implementation Analyst
• At least 2 years experience in software Implementation
• At least 2 years experience in calculating payroll for multiple clients.
• Knowledge of updated DOLE rules.
• Advance MS Excel Skills.
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Good communication and presentation skill

Job Types : Full-time, Permanent

Benefits

• Flexible schedule
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule

• 8 hour shift
• Day shift
• Flexible shift

Supplemental Pay

• 13th month salary
• Overtime pay

Customer Success Officer (cont.)

Posted today

Customer Success Agent

Posted today

Job Description

KEY RESPONSIBILITIES

• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Building good relationships with customers.
• Resolving complaints and following up on resolutions.
• Identifying customers\' needs.
• Following procedures and policies.

QUALIFICATIONS

• Bachelor’s degree in Business, Communications, or a related field may be advantageous.
• Experience in Customer Service.
• Strong telephone etiquette.
• Familiarity with CRM tools.
• Excellent communication skills.
• Ability to manage multiple tasks at once.
• Ability to adapt to different personalities.

Customer Success Executive

Taguig, National Capital Region Infobip

Posted today

Job Description

Company Description

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. Over the last 10+ years, we’ve grown into an Engineering Powerhouse with 60+ offices in 6 continents and over 2,000 experts, aiming to change the way the world communicates.

Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. We serve both mobile network operators and enterprises, notably banks, social networks and corporations as well as non-profit organisations and public institutions. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Job Description :

Client Success Managers bridge between us and Customer, they guide customers through and from the sales process into the support phase. Rather than functioning as a customer support/service agent, CSMs form a direct relationship with customers and provide them with timely value propositions. This helps customers grow and achieve goals while simultaneously strengthening their relationship with the business.

At Infobip Client Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with high level clients (mostly B2B) to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction of our products.

From pre-sales to post-purchase, CSMs complete a variety of tasks and create a mutually-beneficial relationship for Infobip clients.

Objectives of this Role

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Maintain existing customer success metrics and data as directed

Responsibilities of a Client Success Manager

1. Advocate for the company.
2. Onboard new customers.
3. Follow up on renewals.
4. Build relationships between customers and the support team.
5. Be the voice of the customer.

Qualifications

Infobip is seeking flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a Client Success Manager who will roll up their sleeves and be a key member of our team, demonstrate the company'

Customer Success Manager

1229 Makati City, National Capital Region iScale Solutions

Posted 446 days ago

Job Description

Permanent

A customer success manager is responsible for developing customer relationships that promote retention and loyalty. Building and maintaining strong relationships with the customers and its employees implementing and supporting customer solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Build Strong Customer Relationships:

Cultivate enduring relationships with customers through regular communication and personalized interactions.

Resolve issues promptly by offering tailored solutions aligned with individual customer needs.

Conduct Regular Customer Success Reporting:

Perform monthly and annual customer success reviews to proactively address issues and ensure alignment with customer objectives.

Risk Management and Retention Strategies:

Evaluate risk factors for each customer and implement preemptive measures to prevent dissatisfaction or attrition, optimizing customer and employee retention throughout the lifecycle.

Identify and Prioritize Service Enhancements:

Identify and prioritize service updates based on customer feedback, market trends, and competitive analysis.

Communicate findings and recommendations to key stakeholders within the organization.

Serve as the liaison between customers and internal departments (e.g., Human Resources & Recruitment, Facilities, Finance) to relay customer feedback and insights effectively.

Assist and coordinate the customer onboarding process to ensure seamless transitions and positive initial experiences.

Proactive Management of Customer Success Activities:

Manage and coordinate all customer success initiatives and activities to ensure consistent delivery of exceptional service and drive ongoing enhancements to the customer experience through feedback-driven improvements and best practices.

Business Development and Expansion:

Identify and capitalize on new business opportunities within existing customer accounts.

Collaborate with HR to identify potential customer expansion opportunities through employee referrals or workforce planning initiatives.

Employee Engagement and Relations:

Promote employee engagement by fostering a customer-centric culture within the organization.

Collaborate with Human Resources to align customer success strategies with employee engagement and talent management initiatives, ensuring that employee engagement programs support and enhance customer success goals and objectives.

Facilitate employee relations by addressing any internal challenges or concerns that may impact customer satisfaction or retention.

Qualifications :

Infobip, a technology and communications company is searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a Client Success Managers who will roll up their sleeves and be a key member of our team, demonstrate the company'

Admin Support/Customer Success/Escalations Specialist

Posted 377 days ago

Job Description

Permanent

This is a remote position.

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Key Responsibilities:

• Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions.
• Conduct service recovery callouts to address and resolve student concerns promptly and effectively.
• Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students.
• Maintain meticulous records of all escalations and resolutions for future reference and improvement.
• Collaborate closely with the operations team to streamline processes and improve service delivery.
• Monitor and manage the accuracy of processing cancellation refunds and certificate releasing.
• Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

Key Performance Indicators (KPIs):

• Count of Positive Reviews
• Accuracy on Processing Cancellation Refunds
• Certificate Releasing

Qualifications and Skills:

• Proven experience in a client-facing role, ideally in customer support or client success.
• High attention to detail with a focus on accuracy and quality of work.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Strong interpersonal and communication skills, both written and verbal.
• Problem-solving mindset with the ability to think strategically and execute tactically.
• Capacity to work collaboratively in a team environment and independently when necessary.
• Track record of meeting and exceeding performance metrics and targets.

Benefits WORK FROM HOME "FOREVER" + AU MORNING SHIFT

• Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt)
• Long term projects in a growing industry where you will make a significant impact on on someone\'s career.
• Great exchange rates
• You get to keep what you make. No hefty paypal/upwork fees.
• Health Insurance (after 1 year)
• Fun and encouraging culture
• All expenses paid INTERNATIONAL TRAVEL incentive

Customer Support Representative

AIRGSM PTE. LTD.

Posted today

Job Description

About Airalo
Alo Airalo is the world’s first eSIM store that helps people to connect in over 190+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry.
We are a traveltech company that values and executes diversity, inclusion, and equity. Our team is spread across 10+ countries and 4 continents (that is, at the time of this post). What glues us all together is our commitment to, and joy in, improving the way people connect.

About You

We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement, both in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of cultural differences.

About the Role

Position : Full-time

Location : Remote

Salary : DOE

Benefits : Employee Stock Option and other benefits

We are currently looking for a full-time Support Representative to join our Airalo Support department. Being one of the members of a lean and cross-functional team, you will have an opportunity to impact the overall growth of the organization. As an equal member of our team, you will also have employee stock options among other perks as part of your role.

As the Support Representative, your target will be to ensure Airalo and its sister products provide excellent service standards and maintain high customer satisfaction. You will be responsible to help our users with the decision, purchase, installation, usage, troubleshooting, maintenance, or disposal stages of our products. You will be expected to become an expert in Airalo and our sister products and to provide outstanding support to our users by effectively following customer service procedures, implementing support guidelines, and setting and upkeeping customer satisfaction goals.

Responsibilities include but are not limited to :

• Closely work with the Director of Support on day-to-day operations
• Coordinate with our international support department to meet customer satisfaction goals
• Follow department procedures, policies, and standards
• Excel in Airalo panels and other support venues
• Respond to support issues in a timely manner via ticketing
• Provide assistance with online reviews of our products
• Contribute to customer service analytics and detailed reports
• Attend weekly and monthly meetings and engage in productive deliberation
• Take good care of your own mental, physical, emotional, and spiritual health

Must-haves :

• A minimum of 3 years of proven experience in customer service or a related position
• Proficiency in Microsoft Office, Google Workspace, and customer service software
• Fluency in English :
• Good written and verbal communication skills
• Good systems thinking capabilities
• Good division of labor skills
• Good analytical and deductive reasoning skills
• Good understanding of customer service practices and techniques
• Bachelor’s degree

Good to have :

• Fluency in other languages. :
• Prior work experience in telecommunications
• Knowledge of eSIM and GSMA related technologies and services

Customer Support Associate

Posted today

Job Description

Job Responsibilities:

• Coordinates sales, delivery and distribution transactions between Sales Agents & Clients;
• Handles and acts on concerns of Clients;
• Receives phone calls from both Clients and Sales Agents;
• Studies and promotes existing and emerging product lines;
• Can formulate business correspondences;
• Assists in the administrative works of Warehouse & Technical Department;
• Provides support services to the entire Sales Department

Qualifications:

• Applicants must be willing to work in Quezon City
• Preferably with minimum 2 years relevant experience
• Hardworking,Patient,Assertive,Trustworthy
• Can work with mínimal supervision and under pressure
• Possess record and filing maintenance skills
• Possess organizing and coordinating skills
• With good communication skills (oral / written)
• Computer literate
• Applicants should be Filipino citizens or hold relevant residence status
• Fresh graduate are welcome to apply

Job Types : Full-time, Permanent

Salary : Php15,000.00 - Php19,000.00 per month

Benefits :

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training

Schedule :

• 8 hour shift

Supplemental Pay :

• 13th month salary
• Overtime pay

Experience :

• Administrative Assistant: 2 years (preferred)

Language :

• English (preferred)

Customer Support Specialist

Posted today

Job Description

Job Responsibilities:

• Coordinates sales, delivery and distribution transactions between Sales Agents & Clients;
• Handles and acts on concerns of Clients;
• Receives phone calls from both Clients and Sales Agents;
• Studies and promotes existing and emerging product lines;
• Can formulate business correspondences;
• Assists in the administrative works of Warehouse & Technical Department;
• Provides support services to the entire Sales Department

Qualifications:

• Applicants must be willing to work in Quezon City
• Preferably with minimum 2 years relevant experience
• Hardworking,Patient,Assertive,Trustworthy
• Can work with mínimal supervision and under pressure
• Possess record and filing maintenance skills
• Possess organizing and coordinating skills
• With good communication skills (oral / written)
• Computer literate
• Applicants should be Filipino citizens or hold relevant residence status
• Fresh graduate are welcome to apply

Job Types : Full-time, Permanent

Salary : Php15,000.00 - Php19,000.00 per month

Benefits :

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training

Schedule :

• 8 hour shift

Supplemental Pay :

• 13th month salary
• Overtime pay

What Locations Can I Find These Jobs In? #J-18808-Ljbffr

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