Patching Analyst
3 days ago
We are looking for an individual who can demonstrate technical proficiency, has strong verbal and written communication skills, and has the desire to learn and be involved in maintaining the security of our clients through the patching process. Thrive’s Platform Team is responsible for supporting internal staff and clients in utilizing these systems to manage and support their environments. The Patching Analyst will be responsible for configuration tasks, troubleshooting issues and documenting processes. This position requires working outside of normal business hours on nights and weekends as needed.
Responsibilities- Onboarding new clients, which includes creating policies to apply settings consistently over the client’s endpoints
- Troubleshooting issues with the patching process, including installation failures
- Performing regular maintenance of our systems, including patch approval and maintenance of 3rd party patch catalogs
- Keeping up with education on new features to provide support and training to staff and clients
- Assist other team members with tasks outside of patching as time permits
- Associate degree, technical degree, or equivalent work experience
- Excellent problem solver; able to resolve problems using analytical skills, technical expertise, event logs, or research
- Self-motivated, with the ability to work independently or in a team environment
- 2+ years of Linux server and desktop support
- 2+ years of desktop and server support experience
- Solid understanding of Microsoft patching schedules and methods
- Solid understanding and ability to solve issues with:
- Microsoft Active Directory
- Group Policy
- Excellent written and oral communication skills
- Ability to articulate technical information and convey it to non-technical people
- Excellent customer service skills
- Ability to work after-hours as tasks dictate
- Willingness to train, learn and educate others
- Detail oriented position requires high attention to detail
- Ability to manage multiple tasks of varying priority
Broad knowledge of information technology processing systems, concepts, and methodologies. Demonstrated aptitude for learning new technologies. Preferred technical knowledge:
- Experience working with Kaseya Patch Management, Reporting, Agent Procedures, and Policy Management
- Experience with Microsoft/Linux Server and Workstation Operating Systems
- Experience troubleshooting server software configuration issues
- Experience with VMware vSphere & ESXi or Microsoft Hyper-V
- Experience with Group Policy administration
Certifications: A deeper understanding of the technologies we work with is beneficial.
Work Schedule4/10 hour shifts; weekends required. Weekday schedule can be negotiated. The standard hours are Thursday-Sunday from 9:00 AM to 7:00 PM (Philippines time). This is a full-time position in our Clark office in the Philippines. Applicants should be living in or willing to relocate to the area and be able to work in the office daily.
Seniority level- Entry level
- Full-time
- Business Development and Sales
- IT Services and IT Consulting
