Call Center Agent

5 hours ago

Cebu, Philippines Lexie Staffing And Business Consulting Full time
Job Title: Customer Support Representative (Work from Home)
Location: Remote (Work from Home)
Job Type: Full-Time/Part-Time

Job Description:
We are seeking a highly motivated and dependable Customer Support Representative to join our remote team. As a Work from Home Customer Support Representative, you will be responsible for assisting customers via phone, email, or chat to resolve inquiries, provide product information, and ensure a positive customer experience. This is a great opportunity for individuals who are proactive, have excellent communication skills, and enjoy working independently from the comfort of their home.

Key Responsibilities:

Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
Provide product information, technical support, and troubleshooting assistance.
Resolve customer complaints, issues, and concerns with empathy and efficiency.
Document customer interactions and ensure accurate and up-to-date records.
Meet or exceed performance targets and KPIs related to customer satisfaction, call handling time, and issue resolution.
Collaborate with team members and supervisors to ensure customer needs are met.
Maintain a positive attitude and uphold the company's values in all customer interactions.
Qualifications:

High school diploma or equivalent; a college degree is a plus.
Previous experience in customer service or call center is preferred.
Strong written and verbal communication skills.
Ability to multitask and handle a high volume of inquiries.
Self-motivated, disciplined, and able to work independently in a home-office environment.
Access to a quiet, dedicated workspace with a reliable internet connection.
Basic proficiency with computers, Microsoft Office, and customer service software.
Preferred Skills:

Previous experience working remotely.
Familiarity with CRM systems or call center software.
Strong problem-solving skills and ability to think on your feet.
Benefits:

Flexible work schedule.
Competitive salary and performance-based incentives.
Health and wellness benefits.
Paid time off (PTO).
Ongoing training and professional development.
How to Apply:
If you're passionate about delivering exceptional customer service and enjoy working remotely, we'd love to hear from you Please submit your resume and a cover letter outlining your qualifications and why you're a great fit for this role.

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