
Voice and Accent Training Specialist
4 weeks ago
WNS Pasig, National Capital Region, Philippines
Responsibilities- Drive Voice and Accent (V&A) and floor support training teams for on-time and quality delivery
- Impart training on soft skills, voice and accent communication to new hires to enable them to perform their jobs effectively and efficiently
- Drive and improve spoken and written English communication across voice, chat, email, and floor support; conduct TNI and TNA to program modules as per process needs
- Lead New Hire Training on spoken and written communication, customer service, and cultural alignment for pre-process batches; conduct TNA through NPS and CSAT
- Perform quality analysis and TNI through floor interventions; manage NPS via agent skill mapping and development
- Lead frontend skill management initiatives including coaching and training; manage SLA for all floor training initiatives; ensure on-time reporting of NPS
- Prepare site-related management reports (weekly, monthly, etc.)
- Ensure optimum utilization of training resources within the site
- Liaise with Operations to ensure adequate and effective training support
- Analyze internal and external customer requirements through data analysis and use training as a tool to resolve issues; report accurate statistics
- Consistently achieve or exceed quality training targets; conform to company and client security requirements
- Amenable to work 100% onsite at WNS Bridgetowne Site
- Open to shifting schedule
- At least 1 year of experience in Voice and Accent training
- Associate
- Full-time
- Customer Service and Training
- Outsourcing/Offshoring
-
Voice and Accent Training Specialist
8 hours ago
Pasig, National Capital Region, Philippines WNS Full time ₱900,000 - ₱1,200,000 per yearQualifications:Must be amenable to work 100% onsite in WNS Bridgetowne Site.Must be open to shifting scheduleMust have at least one (1) year of experience in Voice and Accent trainingJob Description:Drive V and A and floor support training teams for on time and quality deliveryTo impart training on soft skill voice and accent communication skills to the new...
-
Voice and Accent Training Supervisor
4 weeks ago
Pasig, Philippines WNS Full timeVoice and Accent Training Supervisor (Communications Training) WNS Pasig, National Capital Region, Philippines Job Description: Responsibilities Drive Voice and Accent (V&A) and floor support training teams for on-time and quality delivery. Impart training on soft-skills, voice and accent communication to new hires to enable them to perform their job...
-
Voice and Accent Training Manager
3 weeks ago
Pasig, Philippines WNS Full timeVoice and Accent Training Manager (Communications Training) WNS Pasig, National Capital Region, Philippines Responsibilities Must be amenable to work 100% onsite at our WNS Bridgetowne Site Must be amenable to work on a shifting schedule Should be sound and highly proficient in English Should have prior experience in Communication Cultural Soft Skills V&A...
-
Insurance Training Specialist
2 weeks ago
Pasig, National Capital Region, Philippines MicroSourcing Full time ₱900,000 - ₱1,200,000 per yearPosition: Insurance Processing Specialist (Level 3)Account: Insurance – 100% Non-VoiceWork Setup: OnsiteLocation: Ortigas, Pasig City Qualifications:-Experience in BPO operations, Insurance, or Healthcare-Background in QA, auditing, or training facilitation-Strong documentation and communication skills-Bachelor's degree in any field
-
CSR Voice Support
1 week ago
Pasig, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱252,000 - ₱312,000 per yearNow Hiring: Customer Service Representatives (Voice – Audio Video Account)Site: Bridgetowne, PasigStart Date: October 13We are hiring Customer Service Representatives for a Voice Support-Audio Video Account. This role is ideal for candidates with prior voice experience who are ready to deliver excellent customer service in a fast-paced...
-
Pure Non-Voice
6 days ago
Pasig, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱156,000 - ₱336,000 per yearNOW HIRING: Pure Non-Voice (Chat & Email Support) – Start ASAPLocation: Pasig BridgetowneSalary Offer: Up to ₱28,000Interview Process: Virtual (Phone Call)Are you ready to shift to a pure non-voice role with great pay and a supportive work environment? We're looking for experienced BPO professionals to join our Chat & Email Support team in Pasig.What...
-
Pasig, National Capital Region, Philippines J Massage and Spa Outsource Full time ₱276,000 - ₱336,000 per yearCustomer Service Representative (CSR)Location: Bridgetowne Pasig / Blended account (voice & non-voice)Salary: Up to PHP 28,000 per month Hiring Process: Virtual Hiring | No Final InterviewJob Highlights:Onsite work at Bridgetowne PasigVirtual hiring process – no need to visit the office for interviewsNo final interview requiredCompetitive salary up to PHP...
-
Training Specialist
7 days ago
Pasig, Philippines ActivAsia Inc. Full timeJoin to apply for the Training Specialist role at ActivAsia Inc. We are seeking a Training Specialist who will be responsible for designing, delivering, and evaluating learning programs that enhance employee skills, performance, and overall organizational effectiveness. The role involves facilitating engaging training sessions (on-site, virtual, or hybrid),...
-
Pasig, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱276,000 per yearMass Hiring Alert – 1st Wave - START ASAPAccounts: BytedanceOpen Roles: Voice & Non-Voice (BLENDED ACCOUNT)Process: Virtual Hiring + OTP | Same-Day Job OfferOffer: Up to ₱23,000 Package + Allowance + Signing BonusPerks: Paid Training + Performance BonusWith or Without BPO Experience (College Graduate required)Must be willing to work on-siteFast and...
-
hiring non voice sales acct
1 week ago
Pasig, National Capital Region, Philippines Crescendo Staffing and Business Consulting Inc. Full time ₱264,000 - ₱372,000 per yearMASSIVE CALL CENTER ( NON VOICE ) | VIRTUAL PROCESS | NO LONGER PROCESS | START ASAP We are looking for dynamic and passionate individuals to join our teamStart date: SEPTEMBER 22 CLASSCompensation & Benefits:Earn up to ₱22, ,000 Salary PackagePERKS INCENTIVES + HMO + PAID TRAININGS + Night DifferentialAnnual Salary Increase & Performance...