Aprio PH

Aprio PH - Tax Help Desk Associate (CCH Axcess Tax, GoSystemsRS Tax & K1X) Aprio Clark Freeport and Special Economic Zone, Central Luzon, Philippines Aprio is a nationally ranked CPA and advisory firm passionate about what's next. With 30 U.S. offices, one in the Philippines, and over 2,100 team members speaking 60+ languages worldwide, we provide proven expertise, deep understanding, and strategic foresight to clients fast‑growing industries. Position Responsibilities We are seeking a detail‑oriented and responsive Tax Help Desk Associate to support our accounting firm’s tax professionals and ensure smooth operation of tax software applications. Respond promptly to help desk inquiries to minimize workflow disruptions. Provide clear, accurate, and timely resolutions to user issues. Vendor & IT Coordination Liaise with CCH Premium Support to resolve software‑related issues. Communicate software problems to internal IT‑support for firm‑wide awareness and resolution tracking. Tax Software Management Roll forward tax returns annually across all firm locations. Create second versions of returns as needed for review or correction. Convert and restore returns from other CCH Axcess accounts or third‑party software into the firm’s system. System Updates & Configuration Manage configuration sets, including creation and modification. Merger Integration Support Assist with onboarding tasks such as adding signers, configuring return groups, and updating client IDs. Support return conversion and office setup during mergers. Backup & Restoration Perform backup and restoration of returns within CCH Axcess as required. GoSystemsRS Administration Add new users and assign locators for consolidated returns. Generate transfer keys for locator migration from other firms. K1X Application Support Respond to user issues such as import errors, access requests, and usage anomalies. Collaborate with internal and external K1X specialists to resolve issues. Qualifications Bachelor’s degree in Accounting, Information Technology, Business Administration, or a related field. At least 2 years of related work experience in a help desk, tax operations, or software support role. Hands‑on experience with CCH Axcess Tax, GoSystemsRS Tax, and K1X preferred. Strong analytical, problem‑solving, and communication skills. Exceptional attention to detail and ability to manage multiple priorities under time‑sensitive conditions. Familiarity with tax workflows and accounting firm operations is a plus. Must be willing to work West Coast hours (11:00 PM – 8:00 AM PH Time). Work setup: Hybrid – Initial 3 months onsite, followed by a hybrid schedule (2 days onsite, 3 days work‑from‑home per week). Location is either Clark or Makati sites. Perks/Benefits We Offer For Full‑time Team Members Wellness program HMO coverage Rewards and Recognition program Free shuttle service (provided by CDC for onsite employees) Free lunch meal for onsite employees On‑demand learning classes Discretionary time off and Holidays Performance‑based salary increase Discretionary incentive compensation based on client or individual performance Hybrid setup for selected roles/locations; terms and conditions may apply CPA & Certification Assistance and Bonus Program What's In It For You Work with an industry leader: Be part of a high‑growth firm that is passionate about what's next. Great team: Collaborate with an energetic, caring, and ambitious team in a supportive culture. Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement. Competitive compensation: You will be rewarded with competitive pay. EQUAL OPPORTUNITY EMPLOYER Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information; citizenship status; military service obligations or any other category protected by applicable federal, state, or local law. #J-18808-Ljbffr