
Collector
4 days ago
Overview
On-site - Cebu Fresh Graduate/Student High/Senior High School Full-time
Job Description- Contact customers to collect outstanding payments or resolve overdue accounts.
- Negotiate payment plans and arrangements to settle debts.
- Maintain accurate records of interactions, payments, and account statuses.
- Research and resolve discrepancies or disputes on accounts.
- Ensure compliance with company policies and legal regulations during collection activities.
- Collaborate with internal teams to address billing or account issues.
- Meet or exceed individual and team collection targets.
- Proven experience in collections, customer service, or a related field (preferred).
- Strong communication, negotiation, and problem-solving skills.
- Ability to handle difficult conversations with professionalism and empathy.
- Familiarity with debt collection laws and regulations (e.g., FDCPA).
- Proficiency in using billing software, databases, and spreadsheets.
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- Ability to work independently and manage multiple accounts simultaneously.
Field Officer CASES COLLECTION MANAGEMENT INC. - Cebu
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