Quality Manager | Cavite

2 weeks ago

Bacoor, Philippines TaskUs Full time

Quality Manager | Cavite (with Signing Bonus) Join to apply for the Quality Manager | Cavite (with Signing Bonus) role at TaskUs . Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders. As a Quality Manager , you will: Serve as a mentor and guide to your direct reports, a consultant to stakeholders, and an important asset to our pursuit for quality; Support service and process improvement programs and efforts; Monitor program metrics, provide operational insights and analyses, and offer recommendations for improvement; Conduct audits, report on findings, and propose new systems and policies for continuous improvement; Create a metric-driven determination for operational success; Work with Quality Assurance leaders to resolve outstanding quality issues; and Develop impactful and measurable action plans to address areas for improvement. Requirements: At least 3 years of quality management experience in a BPO environment (preferred) Excellent communication and presentation skills Knowledge of performance data management and analysis Competency in problem-solving and strategic planning Ability to cultivate effective and productive business relationships Strong drive to secure results and achieve excellence *Terms & Conditions apply TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL #J-18808-Ljbffr

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