Service Desk Team Lead
1 week ago
Service Desk Team Lead - ITIL Certified (Pipeline) Unisys Mandaluyong, National Capital Region, Philippines We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it. At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. Key Responsibilities Troubleshoots and resolves complex issues including supporting maintenance of hardware/software, client proprietary software, COTS and Unisys applications, and voice communication/voicemail systems. Assists with resolution of issues with network connectivity, printing, and remote access to desktop equipment. Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. Supports L1 and L2 support agents in ongoing day-to-day questions related to client incidents, requests and queries. Utilizes problem solving and analytical skills to effectively resolve challenging incidents. Key Qualifications Diploma or GED required. Generally, 3-4 years’ experience in area of responsibility. ITIL certification required. Referrals increase your chances of interviewing at Unisys by 2x. Get notified about new Service Desk Team Lead jobs in Mandaluyong, National Capital Region, Philippines . #J-18808-Ljbffr
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service desk team lead
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per yearThe Service Desk Team Lead is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements. The...
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IT Service Desk Team Lead
2 weeks ago
Mandaluyong City, National Capital Region, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱300,000 - ₱360,000 per yearWe are seeking a Service Desk Team Lead with strong customer service skills and a solid technical foundation to join our dynamic IT team. The ideal candidate will be responsible for providing first-level support to end-users through various communication channels, including email, phone, chat, and walk-ins.Key Responsibilities:Ticket Management:Create and...
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Service Desk Team Lead
2 weeks ago
Mandaluyong, Philippines Unisys Full timeService Desk Team Lead page is loaded## Service Desk Team Leadlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Provides Tier 1 and Tier 2 support. • Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client...
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Service Desk Team Lead
2 weeks ago
Mandaluyong, Philippines Unisys Full timeService Desk Team Lead page is loaded## Service Desk Team Leadlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications...
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IT Service Desk Lead
2 weeks ago
Mandaluyong Central Post Office, Philippines ACTIONLAB IT SERVICES PHIL. CORP. Full time ₱300,000 - ₱360,000 per yearWe are seeking a Service Desk Team Lead with strong customer service skills and a solid technical foundation to join our dynamic IT team. The ideal candidate will be responsible for providing first-level support to end-users through various communication channels, including email, phone, chat, and walk-ins.Key Responsibilities:Ticket Management:Create and...
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Service Desk Team Leader
2 weeks ago
Mandaluyong, Philippines Unisys Full timeService Desk Team Leader page is loaded## Service Desk Team Leaderlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys...
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Service Desk Manager
2 days ago
Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per yearSchedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...
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Service Desk Analyst
1 week ago
Mandaluyong, Philippines Unisys Full timeService Desk Analyst page is loaded## Service Desk Analystlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ **What success looks like in this role:**• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. •...
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Level 2 Service Desk Analyst
2 days ago
Mandaluyong City, National Capital Region, Philippines Microgenesis Business Systems Full time ₱1,200,000 - ₱2,400,000 per yearThe Level 2 Service Desk Analyst is responsible for overseeing the daily operations of the IT service desk, ensuring the efficient and effective resolution of user requests, incidents, and problems. This role plays a pivotal part in maintaining high service standards, ensuring compliance with ITIL best practices, and driving continuous service improvements....
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Service Desk Supervisor
5 days ago
Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per yearWhat success looks like in this role: • Supervises the efforts of Service Desk teams within an assigned region.• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.• Mentors and trains Service Desk team members to build new...
