Global Asset Management Manager | Manila

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy- it's the foundation of who we are and what we do. As an Global Asset Management Manager , you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You'll Do:

The Global Asset Management Manager is a mid-level role responsible for the day-to-day management and optimization of our IT asset and all other assets lifecycle across our global operations. This role focuses on ensuring accurate inventory, maximizing asset utilization, maintaining license compliance, and driving cost efficiencies for both hardware and software assets. Working within established frameworks, the Manager will implement best practices, manage an asset repository, and collaborate with various global teams to support our clients' and internal operational needs efficiently and cost-effectively.

End-to-End Asset Lifecycle Management

• Manage and optimize the complete lifecycle of IT aassets andall other assets (hardware, software, and potentially network equipment) from procurement, deployment, tracking, maintenance, refresh, to secure disposal across multiple global BPO sites and client engagements.

• Global Inventory & Tracking: Maintain a highly accurate and up-to-date global IT asset inventoryand all other assetswithin the designated ITAM/CMDB system. Ensure all new assets are recorded, movements tracked, and disposals properly logged.

Software Asset Management (SAM)

• Monitor and manage software licenses, entitlements, and usage to ensure compliance with vendor agreements (e.g., Google, Microsoft, Adobe, Oracle)

• Identify opportunities for license optimization, harvesting, and consolidation to reduce costs and mitigate audit risks across various client and internal environments.

• Assist in negotiating and reviewing software contracts and terms specific to BPO service delivery.

Hardware Asset Management (HAM)

• Oversee the deployment, redeployment, and maintenance of hardware assets (laptops, desktops, servers, peripherals) for a diverse global workforce supporting multiple clients.

• Coordinate with procurement and IT logistics for timely and cost-effective acquisition and distribution of hardware.

• Manage hardware refresh cycles and end-of-life processes, ensuring data security and environmental compliance during disposal.

Policy & Process Implementation

• Contribute to and implement standardized global IT asset management policiesanagementand all other assets policies, processes, and procedures that align with ITIL best practices and BPO operational efficiency goals.

• Compliance & Audit Support: Assist in preparing for and responding to internal and external software vendor audits. Ensure all asset management practices comply with company policies, regulatory requirements, and client-specific SLAs.

Cost Optimization & Reporting:

• Analyze asset data to identify trends, cost-saving opportunities, and areas for improved efficiency.

• Generate regular reports and dashboards on asset utilization, compliance status, spend, and lifecycle metrics for management and relevant stakeholders.

• Provide insights to support budgeting and forecasting for IT assets

Vendor & Contract Coordination

• Coordinate with hardware and software vendors, ensuring contract terms are met, and service levels are maintained. Assist in evaluating new vendors and technologies for asset management.

Cross-Functional Collaboration

• Work closely with IT Operations, Service Desk, Procurement, Finance, Project Management, and Client-facing teams to ensure seamless asset delivery and support for BPO services.

Tool Management:

• Administer and optimize the primary IT Asset Management (ITAM) and Configuration Management Database (CMDB) tools, ensuring data integrity and system effectiveness.

What We're Looking For:

Education:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

Experience:

• 3-5 years of progressive experience in IAsset Management (ITAM), Software Asset Management (SAM), Hardware Asset Management (HAM), or a similar role.

• Proven experience in a large, multi-site, global organization.

• Experience specifically within a BPO or shared services environment is a significant advantage.

• Demonstrated ability to manage IT assets through their full lifecy