Senior Engineering Manager

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HR Services

Posted 1 day ago

Job Description

Job Description

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

Responsible for the management of day-to-day People Services cases and activities being handled by People Services professionals, which are received from various business units, GBS sites, etcetera. Responsible for supporting the People Services Supervisor in the execution of other People Services tasks.

What You\'ll Do

• Case Management: Managing of various system touchpoints. Classifying requests according to nature, urgency, and impact. Assigning of requests to the Junior Analysts / Analysts / Senior Analysts with the right competencies. Monitoring of team\'s queues and aging cases. Referring to the People Services Supervisor cases that are prone or have already been raised to escalation stage. Maintaining relevant reports for peer check and post audit results. Ensuring that the individual and team\'s daily, weekly, and month-end reports are completed and maintained. Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution.
• Continuous Improvement : Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Evaluating peer check / post audit results and providing recommendations on how to improve quality and engage concerned teams in achieving improvement goals. Conducting meetings with stakeholders to align process gaps based on escalated issues and post audit results.
• Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes. Monitoring peer check / post audit results, and ensuring that practical problem solving is applied to any process gaps and critical escalations.
• Project Management: Participating in project teams for performance improvement and initiatives. Monitoring and ensuring compliance to project plans based on the standards set.
• Relationship Management: Coordinating closely with other concerned teams within People Services, GBS, and counterparts in various countries. Handles meetings with stakeholders and managing projects related to process improvements. Contributing to the implementation of projects relating to quality improvements and service excellence. Representing People Services in programs / activities that require related expertise and decision making. Interacting with internal / external related parties such as but not limited to Business Units, GMAS and SOX Auditors, and HR Representatives.
• Operational Efficiency : Serving as information source for routine and non-routine questions on the floor. Monitoring transactions of team and conducting periodic check of the performance of the Junior Analysts / Analysts / Senior Analysts. Ensuring that the team members comply with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Ensuring that the team performs based on the approved guidelines and standard operating procedures. Random monitoring on peer-checked transactions by the team members to ensure accuracy of the peer check and post audit process. Preparing of schedules aligned with forecast volume taking into account all planned leaves, holiday schedules / shutdown in other countries.
• Complaint Management: Ensuring timely resolution of clients\' issues and concerns. Escalating of complex transactions to the People Services Supervisor and / or concerned teams, as applicable.

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

Responsible for the management of day-to-day People Services cases and activities being handled by People Services professionals, which are received from various business units, GBS sites, etcetera. Responsible for supporting the People Services Supervisor in the execution of other People Services tasks.

What You\'ll Do

• Case Management: Managing of various system touchpoints. Classifying requests according to nature, urgency, and impact. Assigning of requests to the Junior Analysts / Analysts / Senior Analysts with the right competencies. Monitoring of team\'s queues and aging cases. Referring to the People Services Supervisor cases that are prone or have already been raised to escalation stage. Maintaining relevant reports for peer check and post audit results. Ensuring that the individual and team\'s daily, weekly, and month-end reports are completed and maintained. Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution.
• Continuous Improvement : Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Evaluating peer check / post audit results and providing recommendations on how to improve quality and engage concerned teams in achieving improvement goals. Conducting meetings with stakeholders to align process gaps based on escalated issues and post audit results.
• Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes. Monitoring peer check / post audit results, and ensuring that practical problem solving is applied to any process gaps and critical escalations.
• Project Management: Participating in project teams for performance improvement and initiatives. Monitoring and ensuring compliance to project plans based on the standards set.
• Relationship Management: Coordinating closely with other concerned teams within People Services, GBS, and counterparts in various countries. Handles meetings with stakeholders and managing projects related to process improvements. Contributing to the implementation of projects relating to quality improvements and service excellence. Representing People Services in programs / activities that require related expertise and decision making. Interacting with internal / external related parties such as but not limited to Business Units, GMAS and SOX Auditors, and HR Representatives.
• Operational Efficiency : Serving as information source for routine and non-routine questions on the floor. Monitoring transactions of team and conducting periodic check of the performance of the Junior Analysts / Analysts / Senior Analysts. Ensuring that the team members comply with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Ensuring that the team performs based on the approved guidelines and standard operating procedures. Random monitoring on peer-checked transactions by the team members to ensure accuracy of the peer check and post audit process. Preparing of schedules aligned with forecast volume taking into account all planned leaves, holiday schedules / shutdown in other countries.
• Complaint Management: Ensuring timely resolution of clients\' issues and concerns. Escalating of complex transactions to the People Services Supervisor and / or concerned teams, as applicable.

... This document contains multiple job descriptions consolidated from various postings (GM, Vertiv, Emerson). It includes sections such as HR Services Analyst II (Emerson), HR Services Senior Analyst, HR Services Specialist, HR Services Associate, and others. It also retains boilerplate about sponsorship, non-discrimination, accommodations, and equal employment opportunities. The content is lengthy and repetitive and includes some formatting irregularities (bold/italics, stray
tags, and duplicated blocks). It is necessary to present a focused, clean, and applicant-friendly version that highlights responsibilities and required qualifications for each role without duplicative boilerplate.

HR Services Analyst II – Emerson (Mandaluyong, Philippines)

Posted today

Job Description

Emerson\'s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Analyst II, HR Services, you will play a key role in delivering high-quality HR support and services, ensuring operational excellence and a seamless employee experience across various HR processes. In This Role, Your Responsibilities Will Be:

• Provide operational support across Payroll and Total Rewards functions.
• Execute routine tasks such as data entry, audit checks, and report generation.
• Respond to employee inquiries related to pay, benefits, and HR policies.
• Maintain documentation and assist with compliance tracking.
• Support process documentation and knowledge management efforts.

Who You Are: You are driven to deliver results and approach tasks with energy and enthusiasm. You have a passion for learning and enjoy analyzing problems from new angles. You can manage multiple tasks and prioritize effectively. You value collaboration and thrive on building partnerships to achieve common goals.

For This Role, You Will Need:

• Bachelor\'s degree in Human Resources, IT, Business Administration, or related field.
• At least 2–3 years of experience in HR operations, payroll, or benefits administration.
• Familiarity with government portals and statutory reporting tools (SSS, PhilHealth, Pag-IBIG, BIR).
• Proficiency in Microsoft Excel and HRIS platforms (e.g., Workday, SAP, Oracle).
• Strong attention to detail and accuracy in data handling.
• Discretion in handling sensitive employee information.

Our Culture & Commitment to You: Emerson emphasises a supportive, inclusive culture with career development and competitive benefits. No sponsorship is offered for work authorization; candidates must be eligible to work in the Philippines.

HR Services – Talent Management Operations (Nestle)

Posted 1 day ago

Job Description

The Specialist, HR Services – Talent Management Operations will be responsible for day-to-day operational aspects of talent management processes across the organization. This role involves executing and managing performance management, learning and development, and instructional design activities to ensure a seamless employee experience. Key responsibilities include Performance Management, Learning and Development, and Instructional Design, with collaboration across HR functions.

Qualifications

• Bachelor\'s degree in Human Resources, Business Administration, or related field.
• 5+ years in HR operations, shared services, or talent management.
• Strong understanding of performance management, learning and development, and instructional design.
• Excellent communication and interpersonal skills. Proficiency in HRIS and talent management systems.
• Ability to manage multiple tasks in a fast-paced environment.

HR Services Specialist – Nestle (Makati)

Posted today

Job Description

Major responsibilities include delivering local HR services within defined SLAs, end-to-end service delivery, policy implementation, and HRBP support. Qualifications emphasize university degree, 1–2 years in HR or FMCG, advanced Excel, and cross-functional collaboration.

About Vertiv and Emerson sections are included to illustrate employer branding visits and culture.

HR Services Senior Analyst – Vertiv

Posted 1 day ago

Job Description

Position summarizes data governance, data quality, audits, and process improvements across HR Services. Responsibilities include QA reviews, discrepancy resolution, audit reporting, and collaboration with HR leadership on corrective actions. Qualifications call for a Bachelor\'s degree and experience in QA/audit in HR Services, plus Lean/Six Sigma as a plus.

Why Vertiv?

• High-Performance Culture
• Leadership Without Limits
• Growth & Learning
• Inclusive environment

Be The First To Know: Subsection inviting alerts, followed by job postings in Manila context.

HR Services Analyst II – Emerson (Mandaluyong)

Posted today

Job Description

Senior description reappears with emphasis on HRIS data, payroll, and benefits support; includes culture and benefits details and on-site requirements. Qualifications include 2–3 years in HR operations, payroll, or benefits; proficiency with HRIS and Excel; ability to handle sensitive data; on-site work requirements.

Our Culture & Commitment to You

Details on Emerson culture and benefits are reiterated, including accessibility and accommodation notes and dosage of corporate values.

HR Services – Talent Management Operations Job Description

Partner organizations like HR Org & Talent People Solutions; responsibilities include performance management, learning and development, and outcomes-oriented program delivery. Qualifications include degree and 5+ years in related HR fields.

HR Services and Control Lead

Posted 1 day ago

Job Description

Describes payroll and benefits administration control measures for a bank and subsidiaries, data integrity in HRIS, rewards programs, policy development, regulatory reporting, process improvements, and compliance with labor laws.

What will make you successful:

• Bachelor\'s degree in Psychology or Behavioral Science (preferred)
• Knowledge of payroll/benefits, rewards, HRIS, and employment laws
• 5+ years in HR operations with supervisory experience

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