Senior ServiceNow Developer

Overview The Senior ServiceNow Developer role is part of the business applications team responsible for the maintenance and support of customer support applications. The Senior ServiceNow Developer will maintain and improve applications within their portfolio to continually meet the changing demands of our business, service offerings and our customers. The role requires a good range of technical capabilities and the ability to be a key contact and escalation point for internal teams and customers. Currently the Senior ServiceNow Developer will be required to administer multiple ServiceNow instances, which are domain separated. Responsibilities Administrate internal or customer ServiceNow instances. Assist in the creation, management and improvement of CBS customers’ ServiceNow instances, including configuration and customization of the ServiceNow system and creating workflows. Build service requests from customer requirements, including requests, request items and tasks, using workflows to manage data flows from the customer to the support teams providing the service. Use scripting tools and ServiceNow functionality to automate routine tasks. Perform integrations and process automation using ServiceNow Orchestration. Gather specifications from the IT department and deliver a product/release that meets the needs presented; create requirements definitions and technical specifications documentation. Load, manipulate and maintain data between ServiceNow and other systems. Work with IT managers to generate views and reports as needed. Analyze and understand user requirements and current procedures to improve system capabilities, automate workflows and address scheduling limitations in the ServiceNow roadmap. Apply a thorough understanding of ITIL/ITSM processes. Perform system and integration testing with sample and live data; monitor health, usage and overall compliance of the application. Provide 2nd level technical support for applications within scope. Adhere to Incident, Problem and Change Management processes as per CBS/customer standards (ITIL) and within SLAs; fulfill Service Requests within customer SLA. Be available to take phone calls for escalated inquiries or tickets. Create and maintain technical documentation and knowledge bases for the support team’s services. Provide recommendations to Delivery team managers and Heads of CBS Managed Services on areas to improve capability and efficiency through applications. Understand high level business requirements and translate them into technical outcomes. Qualifications Knowledge of Active Directory / LDAP Knowledge of disciplined software release build/deploy processes; knowledge of integrating with internal and external applications and systems Knowledge of cross-browser and platform compatibility requirements, including IT rendering issues; knowledge of JavaScript, HTML, CSS and good web design practices Ability to effectively communicate with all levels of the organization Analytical and problem-solving skills Ability to design, develop, and support web-based applications and websites; ability to interface and develop with Java/J2EE backend technologies Ability to work on multiple overlapping projects Ability to work independently with minimal supervision Experience & Capabilities ServiceNow Administrator Certification (ServiceNow Developer Certification preferred) Minimum of 5 years’ experience in a Technical Support role, preferably including experience in a Managed Services Environment At least 3 years’ experience working with ServiceNow Experience and understanding of Service Management practices and functions; Current ITIL v3 Foundation or above certification Experience working in a Managed Services environment Experience managing any service management product Degree or Tertiary Qualification If this sounds like you, we’d love you to apply. We’re an equal opportunity employer and value an inclusive and diverse workforce. Flexible working arrangements are supported where possible. All applicants must be eligible to work in the country they are applying to at the time of application. Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps. #J-18808-Ljbffr