Customer Success Business Analyst

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not every day that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for: Customer Success Business Analyst: will be responsible for working across multiple departments to support the CSM and Renewal programs, including:

1. Deliver business reports efficiently and on time
2. Provide timely data pulls based on user requests
3. Identify abnormalities within regular reporting or data asks (example: Dashboard is blank, data update failed)
4. Ad hoc support as needed on report delivery, data entry, data investigation, and ticket submissions

To succeed in this role you must have experience in:

1. Interest in learning technologies such as SQL, Tableau, and Salesforce
2. Excellent oral and written communication skills including listening and presentation skills
3. Ability to gather, interpret and apply critical thinking to data to help inform decisions

Desired Qualifications:

1. Strong analytical, organization, problem-solving and follow-through skills
2. Proficiency with Microsoft Office suite
3. Willing to do night shifts

What we offer:

1. Comprehensive HMO package (medical and dental)
2. Personal Time Off Leaves
3. Quarterly Performance Bonus
4. Employee Assistance and Wellness Programs

RingCentral’s Solutions Engineering team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That’s why RingCentral is the largest and fastest-growing pure-play provider in its space.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral, Inc. RingCentral CEO Vlad Shmunis and CTO Vlad Vendrow founded the company in 1999.