Senior Specialist, Instructional Design | MAKATI
7 days ago
makati, national capital region, Philippines
Concentrix
Full-time
₱1 Contract
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Job Description
- The Senior Specialist, Instructional Design is responsible for managing end-to-end processes as lead designer to effectively design and develop adult classroom facilitator-led and self-paced materials. This position manages training materials, including new-hire, continuing education, or maintenance needs to support client or internal programs and ensure superior workforce preparation.
Essential Functions/Core Responsibilities
- Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements
- Collaborate with peers to propose creative learning solutions when developing training materials for different audiences
- Identify and provide improvement recommendations to lesson specifications, including, but not limited to, suggesting alternative delivery methods/approaches
- Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for classroom delivery strategies
- Mentor peers by conducting peer reviews for other Instructional Designers
- Lead learning initiative projects while driving consistency within the core team members
- Create onboarding material, a development SharePoint site for content creation, and other supporting documentation for projects
- Lead or collaborate with business stakeholders for analysis and build a redesign curriculum map as needed (for example, changing the overall flow based on top call drivers to improve efficiency or reduce training time)
- Lead Trainer the Trainer teach backs (course demo); synthesize, clarify and follow-up on feedback
- Oversee implementation, organize and consolidate feedback from multiple sources, conduct performance analysis to validate effectiveness of training material post-development, and update the material accordingly
- Request/access, read and interpret reports to perform analysis, including trending performance gaps and recommending a learning solution
- Actively research and stay current on industry trends to recommend innovative techniques to improve the current standards
- Provide additional support or act as a backup to the Instructional Design Manager when he/she are out of the office, including, but not limited to:
- Oversee, coordinate, prioritize, assign, and monitor work assignments among team members within targeted effort hours and timelines
- Lead problem resolution and escalations, and guide team members to use critical and creative thinking to identify and apply sound business solutions to achieve customer satisfaction"
Candidate Profile
- Bachelor's Degree in related field from a four-year college or university with 3 - 5 Years of Experience preferred
- Sense of professionalism and ability to develop relationships.
- Strong attention to detail.
- Self-starter, sense of urgency, and works well under pressure, ability to take initiative
- Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
- Proficient in Microsoft Office.
- Strong communication skills, both written and verbal.
Additional Requirements:
- Proficient in content development tools (ex: Adobe Captivate, Articulate 360 and Vyond)
- Proficient in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity)
- Effective presentation skills, including creative training techniques and adult/accelerated learning techniques