Senior Specialist, Instructional Design | MAKATI

7 days ago

makati, national capital region, Philippines Concentrix Full-time ₱1 Contract

Job Description

  • The Senior Specialist, Instructional Design is responsible for managing end-to-end processes as lead designer to effectively design and develop adult classroom facilitator-led and self-paced materials. This position manages training materials, including new-hire, continuing education, or maintenance needs to support client or internal programs and ensure superior workforce preparation.


Essential Functions/Core Responsibilities

  • Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements
  • Collaborate with peers to propose creative learning solutions when developing training materials for different audiences
  • Identify and provide improvement recommendations to lesson specifications, including, but not limited to, suggesting alternative delivery methods/approaches
  • Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for classroom delivery strategies
  • Mentor peers by conducting peer reviews for other Instructional Designers
  • Lead learning initiative projects while driving consistency within the core team members
  • Create onboarding material, a development SharePoint site for content creation, and other supporting documentation for projects
  • Lead or collaborate with business stakeholders for analysis and build a redesign curriculum map as needed (for example, changing the overall flow based on top call drivers to improve efficiency or reduce training time)
  • Lead Trainer the Trainer teach backs (course demo); synthesize, clarify and follow-up on feedback
  • Oversee implementation, organize and consolidate feedback from multiple sources, conduct performance analysis to validate effectiveness of training material post-development, and update the material accordingly
  • Request/access, read and interpret reports to perform analysis, including trending performance gaps and recommending a learning solution
  • Actively research and stay current on industry trends to recommend innovative techniques to improve the current standards
  • Provide additional support or act as a backup to the Instructional Design Manager when he/she are out of the office, including, but not limited to:
  • Oversee, coordinate, prioritize, assign, and monitor work assignments among team members within targeted effort hours and timelines
  • Lead problem resolution and escalations, and guide team members to use critical and creative thinking to identify and apply sound business solutions to achieve customer satisfaction"


Candidate Profile

  • Bachelor's Degree in related field from a four-year college or university with 3 - 5 Years of Experience preferred
  • Sense of professionalism and ability to develop relationships.
  • Strong attention to detail.
  • Self-starter, sense of urgency, and works well under pressure, ability to take initiative
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables.
  • Proficient in Microsoft Office.
  • Strong communication skills, both written and verbal.


Additional Requirements:

  • Proficient in content development tools (ex: Adobe Captivate, Articulate 360 and Vyond)
  • Proficient in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity)
  • Effective presentation skills, including creative training techniques and adult/accelerated learning techniques