Technical Support Specialist

4 weeks ago


Palawan, Philippines Blacklabel VP Full time

Are you a tech-savvy problem solver who enjoys helping others? We’re looking for a Technical Support Specialist to join our growing team If you love troubleshooting, simplifying complex issues, and creating smooth user experiences — this might be the perfect fit for you. Role Overview As a Technical Support Specialist, you’ll serve as the go-to expert for technical issues, ensuring customers receive fast, accurate, and friendly assistance. You’ll collaborate closely with our IT and operations teams to resolve problems efficiently and keep systems running seamlessly. Provide technical support via email, chat, or calls to internal teams and customers Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues Escalate complex technical problems to higher-level support when necessary Assist with system configurations, updates, and user setups Document technical issues, resolutions, and process improvements Help maintain and improve our internal knowledge base What We’re Looking For At least 2–3 years of experience in a technical support or IT-related role Strong knowledge of common operating systems, networks, and productivity tools Excellent communication and problem-solving skills Ability to explain technical information clearly to non-technical users Highly organized, detail-oriented, and reliable in a remote environment Experience with helpdesk tools (Zendesk, Jira, Freshdesk, etc.) Familiarity with SaaS, cloud systems, or CRM integrations Basic understanding of APIs, automation tools, or web troubleshooting Background in supporting remote teams or virtual environments 100% remote position Competitive pay based on experience Supportive, growth-oriented work environment Continuous learning and career advancement opportunities If you’re someone who thrives on solving problems and enjoys making technology work better for people — we’d love to have you on our team Apply now and be part of our top-tier tech support team #J-18808-Ljbffr


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