Patient Services Associate
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About the role
To increase patient awareness, referrals, and utilization of MyHealth's new promotional machines, equipment, and specialized services by proactively engaging patients, clients, physicians, and potential referral sources. The position is responsible for identifying sales opportunities, effectively presenting the benefits and features of newly introduced machines and services, generating referrals, and converting qualified leads into actual service availments.
Key responsibilities
- Identify sales opportunities and proactively engage patients, clients, physicians, and potential referral sources
- Present the benefits and features of newly introduced machines and services
- Generate referrals and convert qualified leads into actual service availments
- Execute promotional campaigns and participate in promotional events, health campaigns, corporate presentations, and outreach activities
- Explain technical information in simple, patient-friendly terms
- Manage sales pipeline and follow-up with leads
- Perform basic sales reporting and performance tracking
- Visit other MyHealth branches and external clients to promote new machines and services
- Engage in upselling and cross-selling techniques
- Maintain data privacy and patient confidentiality in all interactions
About you
- Bachelor's degree in Marketing, Business Administration, Healthcare Administration, Communications, or related field
- Preferably 1-2 years of experience in sales, business development, healthcare, wellness, medical services, equipment sales, or customer relationship management
- Excellent communication and presentation skills
- Strong interpersonal and relationship-building skills
- Highly persuasive and confident in presenting new services
- Results-oriented and target-driven
- Strong customer engagement skills
- Excellent follow-up and lead conversion skills
- Professional, energetic, and approachable
- Strong negotiation and objection-handling skills
- Proficient in Microsoft Office or Google Workspace
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