Global QA Architect

1 day ago

manila, metro manila, Philippines TDCX, Inc. Full-time

TDCX, Inc. is hiring for a Quality Manager to monitor call quality, assess agent performance, and drive improvements across processes. The role involves collaborating with Operations and Clients to deliver actionable insights and enhance customer experience.

Ideal candidates have experience in QA environments, strong English communication, and the ability to train and mentor support agents while working within flexible arrangements.