Home-Based Ecommerce Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

Hiring Priority: Active Hiring

We are looking for a Home-Based Ecommerce Specialist to join a well-established U.S.-based home and garden retail company. In this role, you will build, maintain, and improve online stores so customers enjoy a smooth, accurate, and visually appealing shopping experience. You will keep products, pricing, and graphics up to date, handle website update requests, coordinate with integrated partners and suppliers, and support e-commerce projects from setup through launch and ongoing maintenance.

REQUIRED CORE COMPETENCIES

• Organizational & Time Management – Effectively manages multiple web store builds, update requests, and project timelines while meeting service-level agreements.
• Attention to Detail – Maintains a high level of accuracy in product listings, pricing, graphics, and checkout functionality.
• Communication Skills – Communicates clearly and professionally with clients, suppliers, integrated partners, and internal teams.
• Problem Solving & Analysis – Identifies website errors, inconsistencies, and user-experience issues and resolves them efficiently.
• E-commerce & Technical Knowledge – Strong understanding of e-commerce platforms, web store management, and online shopping best practices.

WHAT YOU WILL DO

• Build web stores with functionality that supports the client's needs.
• Keep web stores updated with pricing, product maintenance, and graphics, and understand how each store type invoices customers.
• Oversee and update existing customer e-commerce sites based on input from an online ticketing request system.
• Review landing pages, product details, checkout processes, and all other vital e-commerce website elements for visual appeal, accuracy, and user-friendliness.
• Collaborate with integrated partners to coordinate the integration and testing of templates and products on external systems.
• Manage project timelines for e-commerce site builds and adhere to service-level agreements for site maintenance requests.
• Coordinate the production of orders and ensure timely communication with suppliers about orders using an e-commerce platform.
• Provide administrative and project support for a variety of e-commerce projects.
• Ad hoc tasks aligned with those mentioned above.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Marketing, Communications, Business Administration, or any related field.
• Experience: Minimum of 2 years in a customer service, order management, or e-commerce role.
• Language Proficiency: Strong verbal and written English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills:
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Google Workspace (Sheets, Gmail, Docs).
  • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
  • Direct retail or home and garden industry experience is not required; comparable e-commerce experience is beneficial.
  • Previous store-building experience with Shopify or other platforms is a plus, but not necessary.
  • Knowledge of various e-commerce platforms (e.g., Shopify, BigCommerce) is a great advantage.
  • Familiarity with online ticketing/request systems is an advantage.

WHAT WE OFFER

• Salary Range: PHP 45,000 - 49,000
• Industry: Retail – Home & Garden (Nursery & Garden Center)
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM PST (USA)
• Workdays : Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses