Everyday Banking Consultant
2 weeks ago
Overview ANZ Quezon City, National Capital Region, Philippines Join to apply for the Everyday Banking Consultant (Voice) role at ANZ . Role details Role Type: Permanent, Full-time Role Primary Location: MDC 100 Building, Eastwood, Libis, Quezon City Role Secondary Location: Solaris One Building, 130 Dela Rosa St., Legaspi Village, Makati City Work Hours: Flexible to rotate hours and shift schedules to support changing customer contacts. About the role As an Everyday Banking Consultant in our Customer Contact Centre Business Unit, you’ll help our Australian customers with Retail, Cards and Digital Banking solutions, troubleshoot enquiries and provide information on related products or services. This role services customer requests and enquiries in a timely and effective manner. These positions typically process high volumes of routine enquiries. The key capability is effective customer servicing rather than requiring extensive knowledge of a specific process or policy. Banking is changing and we’re changing with it, giving our people opportunities to learn and grow. Whatever your role, you’ll be building your future while helping to build ours. Responsibilities Ensuring first call resolution for customers contacting us through the voice channel by consistently utilizing available tools and resources. Resolve customers’ enquiries efficiently by understanding their needs, identifying root causes and providing appropriate, permanent fixes. Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution when necessary. Empower customers to bank with us via Digital & Self-service channels and contribute to digital-first adoption. Become a brand ambassador for ANZ by delivering excellent customer experiences in voice interactions and aiming for positive NPS results. Work in a professional environment meeting customer-centric, financial and risk metrics and targets as necessary. Build your skills and banking knowledge quickly through ongoing formal training and mentorship from leaders. Qualifications Excellent English communication skills (verbal and written) including the ability to engage and manage conversations with other nationalities. Solid contact centre experience with an English-speaking client base, preferably from the US or Australia. Understanding of the contact centre environment, major KPIs, and the technologies used to support the business model. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things, we’d love to hear from you. Benefits and culture ANZ provides banking and financial services across more than 30 markets. We offer health and wellbeing services and flexible working options so that people can have work that suits them. We are committed to an inclusive culture where most of our people feel they belong. For more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number 73686 . Job Posting End Date: 20/12/2024, 11:59pm (Melbourne, Australia). #J-18808-Ljbffr
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Everyday Banking Consultant
5 days ago
Quezon City, National Capital Region, Philippines ANZ Banking Group Full time ₱1,500,000 - ₱3,000,000 per yearAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs an Everyday Banking Consultant in our Customer Contact Centre Business Unit, you'll play a key role in helping our Australian customers with a variety of...
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Everyday Banking Consultant
2 weeks ago
Quezon City, Philippines Australia and New Zealand Banking Group Limited Full timeSelect how often (in days) to receive an alert: Everyday Banking Consultant (Voice) Department: AR Contact Centre Division: Australia Retail Location: Quezon City About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the...
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Everyday Banking Consultant
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Everyday Banking Consultant
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Quezon City, National Capital Region, Philippines ANZ Global Services and Operations (Manila), Inc Full time ₱300,000 - ₱600,000 per yearCompany description: ANZ Banking Group LimitedJob description: About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs an Everyday Banking Consultant in our Customer Contact Centre Business Unit, you'll play a key...
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Quezon City, Philippines ANZ Global Services and Operations (Manila), Inc Full timeAbout Us At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As an Everyday Banking Consultant in our Customer Contact Centre Business Unit, you’ll play a key role in helping our Australian customers with a variety of...
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Everyday Banking Consultant
4 weeks ago
Quezon, Philippines ANZ Full timeAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Role As an Everyday Banking Consultant in our Customer Contact Centre Business Unit, you’ll play a key role in helping our Australian customers with a variety of Retail,...
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Everyday Banking Consultant
3 weeks ago
Quezon, Philippines ANZ Full timeAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As an Everyday Banking Consultant in our Customer Contact Centre Business Unit, you'll play a key role in helping our Australian customers with a variety of...
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Everyday Banking Operations Manager
2 weeks ago
Quezon City, National Capital Region, Philippines ANZ Banking Group Limited Full time ₱60,000 - ₱120,000 per yearAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The EDB Operations Manager role will form part of the Customer Contact Hub – Australia Retail Division management team and have responsibility over Voice...
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Everyday Banking Operations Manager
2 weeks ago
Quezon City, Philippines Australia and New Zealand Banking Group Limited Full timeSelect how often (in days) to receive an alert: Everyday Banking Operations Manager - Customer Contact Hub Department: AR Contact Centre Division: Australia Retail Location: Quezon City About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...
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Everyday Banking Operations Manager
2 weeks ago
Quezon City, National Capital Region, Philippines ANZ Full time ₱60,000 - ₱120,000 per yearReq ID: 102659Department: AR Contact CentreDivision: Australia RetailLocation: Quezon CityAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleThe EDB Operations Manager role will form part of the Customer Contact...
