Salesforce Admin Leader

3 days ago

manila, metro manila, Philippines First Advantage Philippines Inc. Full-time

About the role

An experienced Salesforce Admin Leader role responsible for leading a team of Salesforce Administrators while remaining hands‑on in Salesforce administration, support, and solution delivery.

Key responsibilities

  • Lead and manage a team of Salesforce Administrators
  • Provide technical guidance and support to team members
  • Work closely with business stakeholders to gather and deliver requirements
  • Support and maintain Salesforce platform enhancements and administration activities
  • Ensure best practices, documentation, and process compliance are followed
  • Participate in troubleshooting, configuration, and continuous improvement initiatives

About you

  • 8+ years of Salesforce experience (10+ years preferred)
  • Minimum 3 years of people management or team leadership experience
  • Experience managing at least 4-5 team members
  • Strong hands‑on experience with Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud
  • Exposure to Agentforce is highly preferred
  • Salesforce Administrator Certification (Mandatory)
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
  • Strong communication and stakeholder management skills