Technical Account Manager

.Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of disciplines. Developing professional role with working knowledge in own discipline, and broadens capabilities. Fully proficient in theories & processes. Typically follows prescribed guidelines or procedures to resolve problems. Works with a moderate level of guidance. Can train or mentor new colleagues.**Accountabilities:**The Technical Account Manager will provide technical assistance and support to LexisNexis Risk Solutions customers. This role involves troubleshooting problems, maintenance of products and services, incident management, providing timely solutions, and always ensuring a high level of customer satisfaction.• Respond to customer inquiries via phone and email.• Diagnose and resolve customer production issues and concerns on LN Risk Insurance Products.• Document and track customer issues and resolutions in the ticketing system.• Escalate complex issues to higher-level support teams when necessary.• Conduct remote troubleshooting and provide clear instructions to customers.• Maintain up-to-date knowledge of company products and services.• Collaborate with other team members and/or departments to improve support processes and customer experience.**Qualifications*** Bachelor’s degree in Information Technology, Computer Science, and Computer Engineer or other related field.* Proven experience in technical support for at least 2 years.* Excellent problem-solving and communication skills.* Ability to work independently and as part of a team.* Customer-focused with a strong commitment to providing exceptional service.* Knowledgeable in XML, SOAP UI, Web Services, SFTP, or other systems or technologies.* Knowledgeable in SalesForce, Outlook or other ticketing tools.* Ability to proactively identify customer issues and work independently to resolve them.* Excellent communication and problem-solving skills. Experience tailoring messages to all levels of the customer organization from developers and testers to executives.* Critical and analytical thinking.* Curiosity. Someone who proactively seeks knowledge to better understand products, systems, and processes.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact .**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.#J-18808-Ljbffr