Customer Support Representative
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Customer Support Representative (6-Month Contract) – Remote | Dayshift.
Full Time
Schedule: Monday to Friday, 5:00 AM - 2:00 PM PHT
About the Company
Our client is a leading digital and media platform experiencing rapid business growth. They are dedicated to delivering high-quality, seamless platform experiences and building strong, value-driven relationships with their users. With a supportive, fast-paced, and inclusive company culture, they empower team members through trust, autonomy, and continuous professional development.
They are now looking for a Customer Support Representative to join their growing team.
Why You’ll Love Working With Us
- Government-mandated benefits.
Work-From-Home or Work-On-Site Option.
Welcome Gift Packs.
What You’ll Be Doing
Reporting directly to a New Zealand-based Operations Lead, you will serve as a key customer advocate within the Customer Support team to deliver exceptional service and resolve platform inquiries.
Your responsibilities will include:
Manage and resolve incoming support tickets via HubSpot CRM/ticketing system within a 1-business-day turnaround time.
Proactively investigate and troubleshoot complex technical platform inquiries, interpreting client needs with an investigative mindset before escalation.
Educate clients on platform self-service tools and features to drive user efficiency and reduce repetitive inquiries.
Maintain strong operational performance standards, managing a concurrent workload of 8 or fewer open tickets and performing daily quality checks.
Identify inquiry trends and propose 1 to 2 process improvement ideas monthly to enhance team documentation and operational efficiency.
Collaborate closely with team members and cross-functional technical teams to share audience insights and elevate unresolved issues when necessary.
What You’ll Bring
Bachelor’s degree in Business Administration or a relevant discipline.
At least 1 year of experience in a Customer Support, Customer Service, Helpdesk, or Technical Support role.
Excellent written English skills with strict attention to grammar, spelling, clarity, and a professional tone.
Proven ability to quickly learn new digital platforms, CRM systems, and ticketing software.
An investigative mindset, strong problem-solving skills, and the ability to thrive independently in a fast-paced environment.
Bonus Points For:
Hands-on experience using HubSpot ticketing software or similar CRM tools.
Important: This role is open to PH citizens only. Applications must be submitted in English. #filtacareers
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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