Speech Analyst

Responsibilities

• Analyze structured and unstructured data to guide business strategies.
• Build reporting and analytical tools to allow non-technical users to self-service requests.
• Build automated monitoring and alerts on top of analytical reports to identify issues.
• Suggest features, technologies and process changes to reach business goals based on data.
• Create and present findings to technical and non-technical audiences.
• Perform cost/benefit and ROI analysis to determine prioritization.
• Analysis of AI technology to determine performance, impact and shortcomings.

Experience

• 3+ years of SQL in a professional setting.
• 3+ years analyzing both structured and unstructured data.
• 3+ years working with natural language data in English.
• 3+ years building analytics reports.
• 3+ years communicating data and results to non-technical audiences.
• Experience with big data preferred.
• Experience analyzing conversational IVR and Agent assist technologies preferred.
• Experience analyzing Generative AI and LLM system preferred.
• PowerBi experience is a plus.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Analyst

Industries

• Travel Arrangements

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Manila, National Capital Region, Philippines 5 days ago

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