Business Intelligence Technical Lead

We’re looking for a Business Intelligence Technical Lead to join our Business Insights and Analytics team at MBPS. In this role, you are expected to collaborate closely to the business and project teams in order to transform data into insights, to recommend appropriate visualizations and reporting solutions, and to build a high-performing team of data analytics professionals.

Key Responsibilities:

• Working with the AVP Digitization and Automation US Operations and JH Data & BI leadership team, and other colleagues & partners, understand US Operations context, opportunities and pain points, and propose ways we can use data and analytics to improve reporting, generate insights, support business goals, and solve problems
• Manage governance of Power Platform tools across environments, including UAT and Production.
• Oversee JIRA items for the MBPS counterpart and ensure alignment with team standards and protocols.
• Help develop talent by identifying action items and areas for improvement for team members.
• Process new reporting, analytics, dashboard requests + lead on their delivery
• Leverage Manulife’s available technology to build or improve easy-to-use and sustainable solutions
• Propose solutions to achieve our business objectives
• Streamline data collection methods to create automated, standardized and easy-to-use routines
• Assess our current level of data & analytics maturity, as well as our current technical infrastructure (eg: sources, ingestion, transformation, storage, augmentation, presentation, etc), and recommend ways to optimize
• Proactively recommend reporting, analytics & BI best practices, and also stay abreast of what else is happening internally & externally in these areas
• Coordinate with our key internal partners as needed
• Assist stakeholders with reporting & analytics tool adoption as needed
• Lead or support other reporting & analytics activities as needed

Required Qualifications:

• Education: Bachelor's Degree holders are welcome to apply
• Experience: At least seven years of extensive experience in Power Platforms (especially Power BI, Power Apps, and Power Automate) and other Business Intelligence tools, big data, and Azure platforms
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
• Shift Schedule night): Amenability to work on the assigned schedule (dependent on business need)
• Minimum Skills to Hire/Must Haves: Demonstrate advanced knowledge of reports and dashboard development in multiple BI platforms: Power Platforms, Qlikview, SQL, Data Lake
• Ability to identify and resolve issues, and recommend best visualizations and reporting solutions based on reporting requirements
• Ability to coach and provide support to subordinates, project teams, and stakeholders
• Planning and organizational skills, including ability to prepare schedules and communicate status of overall development effort
• Strong communication and interpersonal skills
• Power BI Data Analyst Associate (PL-300) Certified

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid