Key Accounts Officer
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Key Accounts Officer
Job Summary
The Key Accounts Officer is responsible for managing and strengthening relationships with existing customer accounts while identifying new business opportunities to drive long-term business growth and customer satisfaction. This role focuses on achieving sales targets, maintaining a healthy sales pipeline, providing accurate sales forecasts, and maximizing profitability through strategic account management. The ideal candidate is customer-oriented, results-driven, and capable of managing multiple accounts in a fast-paced environment.
Key Responsibilities
- Manage and strengthen relationships with assigned key accounts to ensure customer satisfaction and long-term partnerships.
- Achieve monthly, quarterly, and annual sales targets while maintaining profitable business relationships.
- Develop and execute account plans to increase sales and expand business opportunities within existing accounts.
- Identify and acquire new customers to support business growth and market expansion.
- Maintain a healthy sales pipeline and ensure consistent account development.
- Prepare accurate monthly sales forecasts, sales reports, and account performance updates.
- Maximize profitability by applying a profit-over-margin mindset in pricing and account management.
- Respond promptly to customer inquiries, quotations, and business concerns while delivering excellent customer service.
- Coordinate with internal departments, including Operations, Logistics, Finance, and Customer Service, to ensure timely order processing and customer satisfaction.
- Monitor market trends, customer requirements, and competitor activities to identify new business opportunities.
- Conduct regular client visits, business reviews, and presentations to strengthen customer relationships.
- Ensure compliance with company policies, pricing guidelines, and sales procedures.
- Perform other sales and account management duties as assigned by management.
Qualifications & Requirements
- Bachelor's degree in business administration, Marketing, Logistics, Customs Administration, or any related field.
- At least 1-3 years of experience in Sales, Key Account Management, Business Development, or B2B.
- Background in Logistics, freight forwarding, or supply chain is an advantage.
- Strong English communication skills, both written and verbal.
- Excellent negotiation, presentation, and relationship management skills.
- Goal-oriented, competitive, and driven to achieve sales targets.
- Strong analytical, planning, and time management skills.
- Able to manage multiple accounts and prioritize tasks effectively.
- Customer-focused with excellent interpersonal and problem-solving skills.
- Proficient in Microsoft Office applications; experience with CRM or ERP systems is an advantage.
- Able to work independently with minimal supervision and perform well under pressure.
- Flexible, adaptable, and willing to work in a fast-paced environment.
- Willing to work onsite in Makati (Chino Roces Area).
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