Director, Project Management

Director, Project Management & Transformation Office (PMO)

Role Overview: The Director of the Project Management & Transformation Office is responsible for leading the Quantrics PMO and Transformation Teams and ensuring that all enterprise and departmental projects are delivered on time, within scope, and within budget. The Director will build PMO maturity, establish and refine project management methodologies, mentor project managers, and drive strategic initiatives that align with the organization's transformation objectives. The ideal candidate brings a balance of strategic thinking and hands-on execution, fostering a culture of excellence, accountability, and continuous improvement across the Office and broader organization.

Specific Duties And Responsibilities

• PMO Leadership and Strategy: Lead the operational and strategic direction of the PMO in alignment with the company's vision and transformation roadmap; Define, implement, and maintain PMO frameworks, standards & methodologies, templates, and best practices across the organization; Foster a project management culture based on transparency, collaboration, and results-driven execution; Lead new client implementation and onboarding coordinating with client, internal teams and other teams. Provide Executive updates with implementation progress.
• Project Portfolio Management: Oversee the project portfolio, ensuring prioritization aligns with strategic business objectives; Manage resource planning, project intake, pipeline management, and capacity forecasting; Monitor and report project health, risks, milestones, and KPIs to executive leadership; Oversee the capture and reporting of all projects throughout the organization including those not PMO managed.
• Governance and Compliance: Establish and enforce governance standards for project execution, change management, risk management, and benefits realization; Ensure projects follow change management protocols, financial reporting requirements, and post-implementation tracking, reporting and reviews.
• People Management and Development: Manage, coach, and develop a team of Project Managers to achieve their full potential; Build career paths, succession planning, and competency frameworks for the PMO team.
• Stakeholder Management: Act as a trusted advisor to senior leadership, communicating project value, challenges, and business impacts; Cultivate strong cross-functional relationships to improve project outcomes and stakeholder satisfaction.
• Continuous Improvement: Drive PMO process improvement initiatives, including technology upgrades (e.g., PPM tools, collaboration platforms); Lead retrospectives, lessons learned, and share best practices across teams.

Competencies

• Core Competencies (Must-have): Strategic Thinking; Project Portfolio Management; Governance and Risk Management; Leadership and Team Development; Stakeholder Management and Influence; Operational Execution; Communication Skills (Written and Verbal).
• Complementary Competencies (Good-to-have): Change Management; Problem-Solving and Decision-Making; Financial Acumen; Continuous Improvement Mindset; Technical Proficiency (PPM Tools); Adaptability and Resilience; Customer-Centricity.

Qualifications Educational Qualifications

• Bachelor’s degree in Business, Engineering, Technology, or related field.
• PMP, PgMP, or other relevant project/program management certifications required.
• Knowledge of Change Management Frameworks is essential.
• Prosci or other Change Management certifications is an asset.
• Knowledge of Client onboarding and implementation in a BPO environment is preferred.

Professional Qualifications

• 10+ years of progressive project/program management experience, with at least 5 years leading a PMO or equivalent function.
• Demonstrated success managing enterprise-wide programs and portfolios.
• Familiarity with project management software (e.g., MS Project, Smartsheet, Jira, MS Dynamics Project Operations, or equivalent tools).
• Experience working within BPO / Telecom / Technology / Professional Services industry.

Work Conditions

• Location - Taytay, Rizal.
• Hybrid Schedule – Required to work in the office 3 to 4 times per week
• Full-Time Role – Operates within a dynamic 24/7 environment
• Flexible Availability – Must be available for shifts during evenings, weekends, and holidays as needed

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