Reporting Analyst

4 weeks ago

Mandaluyong, Philippines Cielo Talent Full time

Overview

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

Job Description

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

Responsibilities
  • Complete all required client reporting based on established service line agreement.
  • Complete requirements for other metrics and reporting.
  • Accept and complete all ad hoc reporting requests in a timely manner.
  • Create and maintain billing templates.
  • Develop audit process for monthly billing reconciliation.
  • Provide consultative information to client services teams around process & workflows that impact reporting and billing.
  • Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
  • Monitor trends and make appropriate recommendations.
  • Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
  • Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
  • Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
  • Other duties as assigned.
Qualifications

Education:

  • Associate’s degree required. Bachelor’s degree strongly preferred

Experience:

  • A minimum of 2 years of experience in reporting and analytics
  • Background in RPO/Recruitment is a plus.
  • Proven track record in client/stakeholder management.

Functional/Technical Knowledge, Skills and Abilities Required:

  • Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
  • Proficient in essential tools, including MS Excel with expertise in SQL, Macro (VBA), PowerQuery (Must-Have), and familiarity with Data Studio and Looker, Tableau, PowerBI.
  • Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
  • Basic analytical skills with the ability to assess and present key data.
Work Location & Schedule
  • Work Location: Mandaluyong, Philippines
  • Work Arrangement: Hybrid (1x to 3x a month in the office)
  • Shift Schedule: Mid shift (3PM to 12AM PHT) and night shift (8PM to 5AM PHT)
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Industries
  • Human Resources Services
EEO Statement

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.

Recruitment Process
  • Candidates will be invited for a screening call with the Internal Talent Acquisition team.
  • Submission of a portfolio (showcasing past reporting and dashboarding projects) will be required.
  • Shortlisted candidates will be scheduled for an introduction call with a member of the hiring team and will receive instructions for an Excel exam.
  • Candidates will be given five (5) calendar days to complete and submit the Excel exam.
  • If passed, candidates will proceed with two (2) rounds of virtual interviews with the hiring team.
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