Account Manager

Overview Location: RunRemote Makati, National Capital Region, Philippines. This is a full-time, 100% remote role. Join to apply for the Account Manager role at RunRemote . Our client is a global energy management platform that helps businesses save money, reduce emissions, and simplify energy administration. Through its Energy Marketplace, the platform connects businesses with below-market energy rates while streamlining the switching and billing process for both clients and energy retailers. Its Business Intelligence and Modelling Tools provide advanced reporting and insights, helping organisations track costs, emissions, and identify high-ROI energy upgrades in a fraction of the usual time. All roles at RunRemote are full-time and 100% remote, cutting out the daily commute and providing top-rated talent with the best job opportunities, all from the comfort of their home. Responsibilities Autonomy & Escalation: Handle most day-to-day coordination and bill-related issues independently. Escalate only when faced with a serious churn risk or a large-scale problem requiring a strategic plan with the Key Accounts Lead. Retention & Risk Management: Own the Sub-VIP segment. Proactively assess account health using key churn indicators to manage the Sub-VIP portfolio. Complex Problem Solving: Handle complex client challenges (e.g., disputed bill charges), including coordinating bill re-issues and assuring clients of resolution. Offshore Team Coordination: Coordinate the admin team on data tasks, upskilling and briefing the admin team on data preparation and database inputs. Customer Advocacy: Manage the portfolio via frequent, personalised phone-based quarterly check-ins and oversee the Sub-VIP Zendesk flow for high-touch customer care. Strategic Reporting: Categorise and report on account health, providing qualitative insights and performance analysis to leadership. Requirements 3-5 years of experience in Account Management, Account Coordination, or a senior support role. Experience in Australian, NZ, or UK companies is highly preferred for cultural alignment. Comfortable working in a fast-paced, startup-like business environment. Required experience with Zendesk and Close CRM. Proficiency in G Suite and Notion (SOPs/documents) is a plus. Must be a quick learner who thrives in ambiguity and can piece together information to solve problems. Exceptional native-level written and verbal English skills; professional with emotional intelligence to address clients with confidence and empathy, especially regarding utilities. Deep understanding of retention importance within a high-profit, high-churn segment. Exceptional attention to detail for coordinating complex data/invoicing tasks across multiple teams and managing a large client portfolio. Nice to have Experience in the energy industry or other technical service sectors. Familiarity with Customer.io or other CRM/marketing tools. Basic SQL skills for analysing datasets and account metrics. Experience leveraging AI tools to enhance client communication and automate workflows. Benefits (Inclusive in the given salary range) $50 Internet Allowance $50 HMO allowance 20 days Paid Time Off Employment details Location: Makati, National Capital Region, Philippines Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at RunRemote. Get notified about new Account Manager jobs in Makati, National Capital Region, Philippines. #J-18808-Ljbffr