Vehicle Claims Officer

Smartsourcing is hiring a full-time, onsite Vehicle Claims Adjuster to support claims, recoveries, and logistics workflows with accuracy and compliance across the lifecycle.

Role: Vehicle Claims Adjuster — full-time, onsite. You will handle claims, recoveries, and logistics tasks with an emphasis on detail, workflow efficiency, and timely communication to internal and external stakeholders.

The Vehicle Claims Adjuster is responsible for delivering high-quality operational support across Recoveries, Claims, and Logistics workflows. This role ensures timely and accurate processing of cases, coordination of documentation, follow-ups, and adherence to company policies and compliance standards.

• Claims Support
  • Monitor and manage the Claims Inbox and Overflow queues, ensuring timely allocation and response.
  • Process and assess Non-Fault claims and cases in Caspar.
  • Handle Caspar Remaining Requests, ensuring all outstanding requirements are addressed.
  • Conduct Rego Chase follow-ups and obtain Rego papers for claim files.
  • Support documentation for POE bundling and hearing preparation where applicable.
• Recoveries Support
  • Assess recoverable amounts in WA and other regions as needed.
  • Complete and review Legal Checklists.
  • Outreach for reduced settlements and legal file reviews.
  • Prepare and process Witness Statement Affidavits.
  • Process Recoveries emails and perform follow-ups.
• Logistics Support
  • Issue and follow up on Collection Notes.
  • Process On Hire requests and update email notifications.
  • Post Hire QA and track Total Post Hire volumes.
  • Monitor and action Remaining Post Hire Targets.
  • Manage Manila Task List and resolve outstanding items.
• TPD & Multi-Stream Support
  • Perform TPD Chase activities for files checked by others and files contacted directly.
  • Obtain Claim Numbers and track TPD Success Rates.
  • Coordinate Delivery Sent confirmations.
• General & Ad Hoc Duties
  • Provide ad hoc operational support across Claims, Recoveries, and Logistics as required.
  • Participate in training and skill development to stay updated on processes and compliance.
  • Maintain accurate records in accordance with company and regulatory requirements.

• Strong organisational skills with the ability to manage multiple workflows simultaneously.
• High attention to detail and accuracy in data entry and documentation.
• Effective communication skills (written and verbal) for internal and external interactions.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Proficiency in case management systems, email platforms, and Microsoft Office Suite.
• Problem-solving skills with a proactive approach to resolving issues.

• Previous experience in claims processing, recoveries, or logistics within the insurance or legal services sector preferred.
• Experience in administrative or operational support roles with high-volume workflow management.
• Understanding of insurance claims procedures, recoveries processes, and logistics coordination (advantageous).
• Training in compliance, data handling, or legal document preparation (desirable but not mandatory).

Smartsourcing offers a supportive environment with opportunities for growth and a focus on work-life balance. We provide competitive benefits and a culture that values precision and performance.

• HMO coverage from Day 1
• Group life insurance from Day 1
• Free lunch and soft breakfast daily
• Free coffee daily from an in-house barista
• Night shift differential where applicable
• Wellness and social clubs
• Performance bonuses and exclusive discounts
• Community give-back programs and personal development workshops

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Outsourcing/Offshoring