Senior Technical Support Engineer

1 week ago

Palawan, Philippines Michael Page Full time

About Our Client This company is an AI-driven healthcare platform that uses predictive analytics to transform medical data into actionable insights, helping healthcare professionals streamline workflows and improve patient care efficiency. Job Description Serve as the first point of contact for customers, providing exceptional support and troubleshooting assistance. Work closely with Product, Engineering, and Sales teams to ensure customer satisfaction and enhance the platform. Utilize strong communication and technical troubleshooting skills to improve customer experience in a fast-paced environment. Provide world-class customer support via email, chat, and video calls to a global customer base. Troubleshoot technical issues and deliver fast, effective solutions to ensure customer success. Collaborate with internal teams to address customer pain points and drive platform improvements. Maintain and update support documentation and knowledge bases for both internal and external use. Advocate for customer needs by providing valuable feedback to improve platform functionality and services. The Successful Applicant At least 5+ years of technical support experience in the SaaS or technology industry. Exceptional English communication skills, both written and verbal. Proficient in using support tools like Intercom and other relevant software. Strong technical aptitude for troubleshooting and resolving customer issues. Knowledge of APIs, technical integrations, JSON structure, and basic coding skills. Ability to work autonomously in a fast-paced, remote environment. Passion for building trust and strong relationships with customers at all levels. Flexible to work US hours, including shifting schedules and weekends, to meet customer needs. What's on Offer Fully Remote Work Set-Up Competitive salary. Be part of the pioneering/founding team member of the company. #J-18808-Ljbffr

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