Engineering and Service Senior Manager

5 hours ago

Makati, Philippines HR TechX Corp. Full time

Engineering and Service Senior Manager (HVAC) Job Summary: The Engineering & Service Senior Manager is responsible for leading and managing the overall operations of the Engineering and After‑Sales Service Department. This role oversees service delivery, warranty and maintenance programs, spare parts management, and customer support to ensure operational excellence and client satisfaction. The position plays a key role in driving service efficiency, profitability, and long‑term business relationships with clients and suppliers. Qualifications: Graduate of Engineering, preferably a Licensed Mechanical Engineer. Minimum of 10 years managerial experience in HVAC systems, general equipment maintenance, and warranty administration. Strong technical background in commercial kitchen, laundry, and air‑conditioning equipment. Proven experience in after‑sales service operations, parts sales management, contract negotiation, inventory forecasting, and accounts receivable oversight. Excellent leadership, planning, and customer relations skills. Strong analytical and financial acumen, capable of preparing cost and pricing analyses. Proficient in MS Office applications, particularly MS Excel. Outstanding communication, negotiation, and presentation skills. Duties and Responsibilities: Oversee and manage all after‑sales service operations, including equipment maintenance, repair, installation, and commissioning. Plan, organize, and implement departmental goals and performance targets to ensure efficient and quality service delivery. Maintain strong coordination with clients, suppliers, and internal teams to ensure effective communication and issue resolution. Develop and monitor service contracts, ensuring compliance with terms and profitability goals. Prepare and analyze sales and parts forecasts, costings, and pricing strategies to support business objectives. Supervise credit and collection activities to ensure timely payment of receivables and alignment with company credit policies. Drive continuous improvement initiatives to enhance customer satisfaction, operational processes, and resource utilization. Support strategic planning, budgeting, and performance reporting for the department. Lead, train, and mentor engineering and service personnel, ensuring competency and readiness to meet customer requirements. Act as a key representative in high‑level customer engagements, contract negotiations, and project finalizations. #J-18808-Ljbffr

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